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law"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0TWNrUXdhbE41YVZsNlYwdFliRmxaY3kxcU5tYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["David"],"services":["criminal-defense"],"problems":["family-legal-hardship"]},"one_line_summary":"Reviewer highly recommends Kaylor Law Group, praising David for being trustworthy, patient, and dependable during a difficult family situation.","key_phrases":["trustworthy, patient and dependable","helped our family during very hard time","I highly recommend","nothing but positive things to say"]},"Ci9DQUlRQUNvZENodHljRjlvT2paa2VqVlpaWFJOVUhWdmFIVklSbGhuZFRNeVFWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","professionalism","technical_knowledge"],"entities":{"technicians":["Matt"],"services":["criminal-defense","gps-monitor-removal","charge-dismissal"],"problems":["criminal-charges","gps-monitor"]},"one_line_summary":"A repeat client praises Matt Kaylor's aggressive courtroom presence and successful outcomes, including charge dismissal and GPS monitor removal in Polk County.","key_phrases":["second time leaving a 5 star review","charges were dismissed and gps monitor removed","tremendous amount of court presence","state attorneys hate to deal with him"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGcWIyMXVlbXRmU1dWMFRYbHlhRlU1U0VjM1ZFRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["David"],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Customer praises David and his team for being excellent at their work and expresses gratitude for knowing them.","key_phrases":["excellent at what they do","David and his team","Thankful that I know these guys"]},"Ci9DQUlRQUNvZENodHljRjlvT2paak1IQlpNazVxTWxoQmNEaGFlRkJTV1hWTWRHYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":["Kaylor"],"services":["court-representation","criminal-defense"],"problems":["legal-matter-requiring-court-representation"]},"one_line_summary":"Client praises Mr. Kaylor for flawless and efficient court representation that achieved a fair outcome for his family.","key_phrases":["represented me in court flawlessly & efficiently","stood up on front of the judge determined to get a fair outcome","outdid himself","Top Notch"]},"Ci9DQUlRQUNvZENodHljRjlvT2xBM1UxZEZNV2w1TkdJNVR6Wm5ZV0pqWWxKNGRWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy"],"entities":{"technicians":["Matthew","Jessica"],"services":["criminal-defense"],"problems":["unspecified-legal-case"]},"one_line_summary":"Client praises attorney Matthew Kaylor and assistant Jessica Hernandez for their knowledge, compassion, and dedicated support throughout a difficult legal case.","key_phrases":["stood by me during one of the hardest seasons of my life","fought on my behalf","truly felt supported the entire time","truly care about their clients"]},"Ci9DQUlRQUNvZENodHljRjlvT25jeGMxTnVlRkU0ZGpKdlN6UkhWMkozYUZSWVZtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Matthew"],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Customer highly recommends Matthew Kaylor for his professionalism and strong communication with both her and her son.","key_phrases":["so very professional","communicated with my son and me","would recommend him very highly","#1 as far as I'm concerned"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsM1NYUldUMFprV1d0SlQxWldhMWhKVnpKM01tYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Matthew","Jessica"],"services":["criminal-defense-representation"],"problems":["navigating-the-legal-process"]},"one_line_summary":"Client praises Matthew Kaylor's expertise and Jessica Hernandez's guidance for making the legal process understandable and reassuring.","key_phrases":["helped me feel reassured, at ease","understand the legal process","thankful to Matthew Kaylor for his expertise","walking me through the process"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5WVpVOU1NRzUyVldGUE5XVjFhVjlQZWtwTGJHYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["early-probation-termination"],"problems":["probation"]},"one_line_summary":"The attorney successfully obtained early termination of the client's probation.","key_phrases":["Great lawyer","get my probation terminated early"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxSVltaFdRbDlIUmt4MmNIWjNRbTh5WVdSWldYYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Ryan had an exceptional experience with Kaylor Law Group, praising their help beyond expectations.","key_phrases":["helped in ways I couldn't believe","exceptional assistance"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoaU5sVXhNbkZJVjJKM05uaDZTVkIwUVVkRExWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution","communication","responsiveness"],"entities":{"technicians":["David"],"services":["criminal-defense","charge-dismissal"],"problems":["daughter-facing-criminal-charges","daughter-incarcerated"]},"one_line_summary":"David Kaylor successfully got all charges dropped for the reviewer's daughter and maintained clear, consistent communication throughout the process.","key_phrases":["extremely professional attorney","get all of the charges dropped","communicated clearly so I always knew what was going on","office staff was also extremely helpful"]},"Ci9DQUlRQUNvZENodHljRjlvT2xVNFNWSjJjVzUwUWxWc1NrcEVlWEkyZEdKR1RrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","communication","professionalism"],"entities":{"technicians":["Kaylor"],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Customer is extremely grateful for the law firm's fast, attentive service and consistent case updates, highly recommending them 100%.","key_phrases":["no words to describe how grateful I am","they were fast, they are very attentive","always receiving calls to let me know how was my case","I HIGHLY RECOMMEND THEM 100%"]},"Ci9DQUlRQUNvZENodHljRjlvT21GMlZVaHRWako1VWtSM2N6SndSbTlWZG1OMlVFRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","pricing","problem_resolution","communication","professionalism"],"entities":{"technicians":["Matthew","Matt"],"services":["criminal-defense","court-representation","case-negotiation"],"problems":["criminal-charge","court-hearing","mental-health-crisis-during-incarceration"]},"one_line_summary":"Client credits attorney Matthew with accurately predicting his case outcome and credits the firm with saving his life during an extremely stressful criminal proceeding.","key_phrases":["Matt saved mine","note for note what he said it would be","knows the system","Talk to these guys instead"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCWVYwSkpZbGM1TVZZMVdFUkxXa0ZSVEZJNWFHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["vop-defense","criminal-defense"],"problems":["violation-of-probation"]},"one_line_summary":"Customer praises Kaylor Law Group for successfully getting their violation of probation dismissed in Polk County, Florida.","key_phrases":["great lawyer","VOP Dismissed","polk county Florida"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWelYzVjFZVzV6T0dkUFluTlJXWEJUUlRGdE9YYxAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","responsiveness","pricing","professionalism"],"entities":{"technicians":[],"services":["criminal-defense-representation"],"problems":["poor-communication","unreturned-calls-and-emails","billing-for-unprovided-services","lack-of-case-transparency"]},"one_line_summary":"Client reports severe dissatisfaction with poor communication, unresponsiveness, and billing for services allegedly never rendered.","key_phrases":["Communication was terrible","billed for services I don't believe were ever actually provided","he made me feel ignored and taken advantage of","looking for someone who will actually fight for you"]},"Ci9DQUlRQUNvZENodHljRjlvT2psclRFNXBjVnB6UVhsSFMxUkVZbFJaVVdGb1UyYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","communication"],"entities":{"technicians":["Matthew"],"services":["criminal-defense","case-dismissal"],"problems":["criminal-case-requiring-legal-representation"]},"one_line_summary":"Client's son's criminal case was dismissed before going to court thanks to Matthew's professional and knowledgeable representation.","key_phrases":["dismissed even before going to court","very professional, knowledgeable","office personnel were outstanding","highly recommend this Law firm"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxVFowOUZiVU5CYjJabU1VZHZPR2hOZFRCSGQwRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["criminal-defense"],"problems":["dissatisfaction-with-attorney-representation"]},"one_line_summary":"The reviewer strongly warns against hiring Kaylor Law Group, calling them bad attorneys.","key_phrases":["these lawyers is no good","Do not hire these guys","They are bad attorneys","killer company law firm is no good"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCd2F6ZFhjbWwwYUdWRU1YQXplamt0WWxoVk1HYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":["David"],"services":["criminal-defense","legal-consultation","legal-representation"],"problems":["unspecified-criminal-case","personal-hardship-during-legal-proceedings"]},"one_line_summary":"Carter highly praises Attorney David Kaylor for his professionalism, compassion, clear communication, and dedicated legal representation that helped turn his life around.","key_phrases":["highest standards of professionalism, integrity, and expertise","genuine care for his clients beyond the courtroom","helping me get my life back on track","highly skilled, dedicated legal advocate"]},"Ci9DQUlRQUNvZENodHljRjlvT2twdk5EUnphMXB2TVZKbE1HOXJkVFowTW5seVQxRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Matthew"],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Client credits Matthew Kaylor's professionalism and skill with saving them and restoring their hope.","key_phrases":["professionalism and strong ability","saved me and gave me hope to live again","noble person in my life"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSQ1lVczVhWEoyTTBsVFIzcG1YMEpqWkc0NGFGRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication","responsiveness"],"entities":{"technicians":["David","Carmen"],"services":["criminal-defense"],"problems":["criminal-case-accusations"]},"one_line_summary":"Client praises David and Carmen for their professionalism, legal expertise, and consistent follow-up support throughout a criminal case.","key_phrases":["very professional and ready to help","skills and knowledge","following up with updates and support","I'm grateful"]},"Ci9DQUlRQUNvZENodHljRjlvT25GS2JFNWFZbWRZYjBsUVNsTkRUVWxOWkRjeGNVRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["David"],"services":["warrant-removal","criminal-defense"],"problems":["outstanding-warrant","pending-charges"]},"one_line_summary":"Client praises attorney David for successfully getting her warrant lifted and charges dropped, calling him the best attorney in Lakeland, FL.","key_phrases":["warrant lifted and charges dropped","truly a amazing attorney","best attorney in Lakeland FL","highly recommend him"]},"ChdDSUhNMG9nS0VPeXd4ci1lbzc2WW13RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":["Matt"],"services":["criminal-defense","case-dismissal"],"problems":["husband-s-criminal-case"]},"one_line_summary":"Client praises Matt and the Kaylor Law Group team for successfully getting her husband's case dismissed while keeping the family informed throughout.","key_phrases":["case was dismissed","kept us very informed","so helpful during a very stressful time","100% recommend"]},"ChZDSUhNMG9nS0VKZjFyTHFmN0oyd1hBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","courtesy","communication"],"entities":{"technicians":["David","Carmen"],"services":["criminal-defense"],"problems":["unspecified-legal-case"]},"one_line_summary":"Customer praises David S. Kaylor and secretary Carmen for professionalism, knowledge, and a favorable case outcome.","key_phrases":["great experience working with David S. Kaylor","helped me get a good outcome","Carmen was especially great","very helpful and kind throughout the whole process"]},"ChdDSUhNMG9nS0VMR3hoZi10cHZybnhBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":["David","Carmen"],"services":["legal-counsel"],"problems":[]},"one_line_summary":"The reviewer expresses deep gratitude for David Kaylor and assistant Carmen Alexander's attentive communication and guidance throughout their legal matter.","key_phrases":["could not be more thankful","stay in contact to keep me updated","guide me through each step","encourage them to reach out"]},"ChZDSUhNMG9nS0VPSzl0S2VCcEx2T0hREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","problem_resolution","professionalism","courtesy"],"entities":{"technicians":["David","Carmen"],"services":["criminal-defense","case-dismissal"],"problems":["son-s-criminal-case"]},"one_line_summary":"David Kaylor and his assistant Carmen successfully got the client's son's case dismissed while keeping the family fully informed throughout a painless process.","key_phrases":["flawless in the process","got it tossed out","complete painless on our family","superb job keeping us informed"]},"ChdDSUhNMG9nS0VJQ0FnTUR3MFpYWDRRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Matt"],"services":["felony-defense"],"problems":["felony-charge-with-potential-5-year-prison-sentence"]},"one_line_summary":"Matt Kaylor successfully reduced a felony case from a 5-year prison offer down to fines and costs with no probation.","key_phrases":["extremely good lawyer","offered 5 years in prison","got it drop to fines and cost","no probation"]},"ChZDSUhNMG9nS0VJQ0FnTURBbTlud2VnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","responsiveness","problem_resolution","professionalism"],"entities":{"technicians":["David","Carmen"],"services":["criminal-defense-representation"],"problems":["criminal-case-requiring-legal-representation"]},"one_line_summary":"Client praises attorney David Kaylor and assistant Carmen Alexander for thorough communication and successful case dismissal.","key_phrases":["on top of my case and very thorough","kept me informed","quick to get back with me","case was dismissed"]},"ChZDSUhNMG9nS0VJQ0FnTURBaTY2OVVBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["criminal-defense"],"problems":["legal-trouble"]},"one_line_summary":"Client is extremely pleased with Kaylor Law Group's fast and successful resolution of their legal matter.","key_phrases":["took a day","so pleased with the results","don't hesitate to call","best in my eyes"]},"ChZDSUhNMG9nS0VJQ0FnSUR2NnJUWk1REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":["David"],"services":["drivers-license-defense","criminal-defense-representation"],"problems":["driver-s-license-issue"]},"one_line_summary":"David S. Kaylor successfully handled the client's driver's license case from start to finish with strong communication and results.","key_phrases":["did exactly what I needed done","good with my case from beginning to the ending","would recommend this attorney to anyone","problems related to drivers license"]},"ChZDSUhNMG9nS0VJQ0FnSURQcmYzY0J3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Matthew"],"services":["criminal-defense"],"problems":["unspecified-legal-situation-requiring-defense","stress-and-reputational-risk"]},"one_line_summary":"Client credits Matthew Kaylor with saving his reputation and restoring peace of mind after a stressful legal situation.","key_phrases":["great deal of stress","My reputation is saved","mind at ease","continue living my normal life"]},"ChdDSUhNMG9nS0VJQ0FnSURQaFlUZWhBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNQdExXdEhBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","communication"],"entities":{"technicians":["Matthew","Jessica"],"services":["criminal-defense","legal-representation"],"problems":["difficult-legal-case-that-seemed-completely-hopeless"]},"one_line_summary":"Rachel praises Matthew Kaylor and assistant Jessica for using extensive knowledge to achieve a better-than-expected outcome in a seemingly hopeless legal case.","key_phrases":["seemed completely hopeless","extensive knowledge and wisdom","better than I had ever expected","very knowledgeable and helpful"]},"ChdDSUhNMG9nS0VJQ0FnSURYbzdfTm13RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["criminal-defense"],"problems":["unspecified-legal-matter"]},"one_line_summary":"Client praises Kaylor Law Group for always being present and providing calm reassurance to her family during a very difficult time.","key_phrases":["best law Group","al way there for me in my process","made me and my family feel very calm","recommend this firm 10000%"]},"ChZDSUhNMG9nS0VJQ0FnSURYNEtEN0Z3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","communication","problem_resolution"],"entities":{"technicians":["David","Carmen"],"services":["criminal-defense"],"problems":["son-facing-criminal-charges"]},"one_line_summary":"David and Carmen successfully resolved a serious criminal matter for the reviewer's son, delivering a hoped-for outcome with professionalism and constant support.","key_phrases":["turned this horrible nightmare into a great outcome","always there to help with any questions/concerns","David got us the outcome we had hoped for","thank you from the bottom of my heart"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3eTZDOUJBEAE":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["technical_knowledge","professionalism","communication","problem_resolution"],"entities":{"technicians":["Kaylor","Jessica"],"services":["criminal-defense","trial-representation"],"problems":["false-accusation","criminal-charges-against-husband","corrupt-state-prosecution"]},"one_line_summary":"Client expresses deep gratitude after Kaylor successfully defended her husband against false accusations over a nearly two-year case that went to trial.","key_phrases":["innocently accused","saved us from the states corruption","Kaylor was our voice and our teammate","almost 2 years"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3dGNmMGNBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","communication","problem_resolution","professionalism"],"entities":{"technicians":["Matthew"],"services":["criminal-defense","trial-representation","child-abuse-defense"],"problems":["first-degree-child-abuse-charge","facing-up-to-30-years-imprisonment","false-accusation"]},"one_line_summary":"Client falsely accused of first-degree child abuse credits Matthew Kaylor's knowledge and communication for securing a not guilty verdict at trial.","key_phrases":["most knowledgeable attorney in Polk county","not guilty verdict","innocently accused","always made sure to keep me informed"]},"ChZDSUhNMG9nS0VJQ0FnSURXa2ZXZkdBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["criminal-defense-representation"],"problems":[]},"one_line_summary":"Client is extremely grateful for Kaylor Law Group's outstanding representation and dedication to their case.","key_phrases":["knows what they are doing","went above and beyond","so grateful","amazing law group"]},"ChdDSUhNMG9nS0VJQ0FnSUM3enUyaHFBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Matthew"],"services":["vop-defense","criminal-defense"],"problems":["violation-of-probation","attempted-murder-charge","armed-robbery-charge","armed-burglary-charge","potential-prison-sentence"]},"one_line_summary":"Client credits Matthew Kaylor with successfully resolving a violation of probation case involving serious charges including attempted murder, armed robbery, and armed burglary, keeping them out of prison.","key_phrases":["most honest and hard working lawyers in Polk County","got me out of a V.O.P","state was trying to send me to prison","Thank Matt Kaylor I'm living LIFE"]},"ChdDSUhNMG9nS0VJQ0FnSUM3bHNtbTZRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Matthew","Jessica"],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Customer highly recommends Matthew Kaylor and Jessica Hernandez for going above and beyond to achieve a satisfying outcome.","key_phrases":["went above and beyond","very happy with the outcome","10 star","I recommend them"]},"ChdDSUhNMG9nS0VJQ0FnSUM3dktTYjRBRRAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["professionalism","pricing","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["David"],"services":["criminal-defense","misdemeanor-representation","motion-to-dismiss"],"problems":["attorney-dropped-client-before-hearing","refund-denied-after-promised","alleged-bias-due-to-family-conflicts-of-interest","client-dissatisfied-with-plea-deal-only-approach"]},"one_line_summary":"Client alleges attorney took $2500, went on vacation, dropped him less than 24 hours before a hearing, refused a promised refund, and is filing a BAR complaint.","key_phrases":["dropped Me as a client less than 24 hours prior to a motion to dismiss hearing","promised a full refund yesterday but now renigged","most incompetent and biased attorney in all of Polk Co.","Stay clear of this Plea deal maker"]},"ChdDSUhNMG9nS0VJQ0FnSUNMeGJ5OC1nRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","communication","responsiveness"],"entities":{"technicians":["Jessica"],"services":["criminal-defense","charge-dismissal"],"problems":["criminal-charges"]},"one_line_summary":"Customer's criminal charges were dropped within two days of hiring the firm, and assistant Jessica provided outstanding support throughout the process.","key_phrases":["all my charges were drop","hired him on Monday...by Wednesday","Jessica is an awesome assistant","she help me through everything"]},"ChZDSUhNMG9nS0VJQ0FnSUNMZ042OER3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":["Matthew","Jessica"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client praises Matthew Kaylor and Jessica for timely communication and strong legal advice, highly recommending the firm for legal representation.","key_phrases":["very pleased with his legal advise","respond in a timely manner","truly recommend them for any legal representation","pleased with their service"]},"ChdDSUhNMG9nS0VJQ0FnSUN6Z0lXQnNBRRAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["problem_resolution","professionalism","communication"],"entities":{"technicians":["Matthew","Jessica"],"services":["felony-defense","case-dismissal"],"problems":["3rd-degree-felony-charge","previous-attorney-failed-to-provide-adequate-representation"]},"one_line_summary":"Client facing a 3rd degree felony had their case dismissed within three months of hiring Matthew Kaylor after a previous attorney failed to help.","key_phrases":["10 stars for Kaylor Law Group","my case was dismissed","things started moving","true professionals"]},"ChZDSUhNMG9nS0VJQ0FnSUNUb1l5V1R3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Matthew"],"services":["criminal-defense"],"problems":["false-accusations"]},"one_line_summary":"Byron was falsely accused and found Kaylor Law Group's attorney Matthew and staff to be knowledgeable and exceptional compared to a previous disappointing attorney.","key_phrases":["falsely accused","very knowledgeable attorney","staff has been nothing but great","5 star Law group"]},"ChdDSUhNMG9nS0VJQ0FnSUNULXB1SDBBRRAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["responsiveness","problem_resolution","technical_knowledge","pricing"],"entities":{"technicians":[],"services":["criminal-defense"],"problems":["daughter-received-prison-time","attorney-failed-to-prove-innocence","calls-not-returned","poor-legal-representation"]},"one_line_summary":"Customer claims Kaylor Law Group failed to return calls, did not adequately defend his daughter's case, resulting in prison time despite paying a large fee.","key_phrases":["never returned my calls","ended up get prison time","a court appointed attorney could have done better","pretty much got robbed"]},"ChdDSUhNMG9nS0VJQ0FnSUNUdXZhTmtBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Mathew"],"services":["criminal-defense"],"problems":["friend-in-legal-need-requiring-assistance"]},"one_line_summary":"The reviewer praises Mathew and Kaylor Law Group for delivering outstanding results for a friend in legal need.","key_phrases":["This law group is phenomenal","couldn't have asked for more","even better than I thought","Thank you Mathew for all your awesome work"]},"ChdDSUhNMG9nS0VJQ0FnSUNqaTVtcHVBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":["Matt","Jessica"],"services":["criminal-defense-representation"],"problems":["unspecified-legal-case-requiring-representation"]},"one_line_summary":"Client praises Matt and Jessica at Kaylor Law Group for outstanding communication and support throughout their case, wishing they could give 6 stars.","key_phrases":["fantastic in all aspects","keeping me informed as to what was happening","instrumental in apprising me on the progress","If there were 6 stars to give I would have"]},"ChZDSUhNMG9nS0VJQ0FnSUNqN01YTFlnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","communication"],"entities":{"technicians":["Eric"],"services":["felony-defense","criminal-defense"],"problems":["first-degree-felony-charges"]},"one_line_summary":"Client facing a first-degree felony praises attorney Eric Garner for his thorough investigation, unwavering belief in her innocence, and dedication over more than a year of fighting her case.","key_phrases":["went above and beyond","thorough investigation","guardian angel","fought for my case"]},"ChdDSUhNMG9nS0VJQ0FnSUNqblBTb3dBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","professionalism","responsiveness","courtesy"],"entities":{"technicians":["David"],"services":["criminal-defense","diversion-program"],"problems":["prior-criminal-record","pending-criminal-cases"]},"one_line_summary":"Client with prior record praises David Kaylor for getting cases dismissed through a diversion program and commends his responsive, friendly staff.","key_phrases":["absolutely the best criminal lawyer","get my cases dismissed with the diversion program","priors on my record","exceed my expectations"]},"ChdDSUhNMG9nS0VJQ0FnSUROOGQtbDBnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Mathew","Jessica","Carmen"],"services":["criminal-defense","charge-reduction","misdemeanor-plea"],"problems":["criminal-charges"]},"one_line_summary":"Client praises Kaylor Law Group for successfully reducing criminal charges to a misdemeanor and commends the professionalism of Matt, Jessica, and Carmen throughout a year-long case.","key_phrases":["charges reduced to a misdemeanor","stood with me throughout my 1 year ordeal","exceptional and very professional","the 'A' team the winning team"]},"ChZDSUhNMG9nS0VJQ0FnSUMxOXE3Rk9nEAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","communication","courtesy","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["criminal-defense-representation","retainer-consultation"],"problems":["attorney-demanded-full-payment-upfront-before-discussing-case-facts","spouse-facing-criminal-charge-expected-to-be-dropped","unable-to-secure-legal-representation-due-to-payment-demands","referred-to-public-defender-s-office-instead"]},"one_line_summary":"Reviewer is highly critical of the firm's demand for full upfront payment without regard for case circumstances, expressing serious concern for their spouse's wellbeing after being denied help.","key_phrases":["demanding payment in full","could care less about people's well-being","all about the money","blood on their hands"]},"ChZDSUhNMG9nS0VJQ0FnSURWXzlqVUd3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["David"],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Customer praises David as a great attorney.","key_phrases":["great attorney","David was a great attorney"]},"ChdDSUhNMG9nS0VJQ0FnSURWdGFDTmlnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["criminal-defense"],"problems":["unspecified-legal-issue"]},"one_line_summary":"Client had a great experience with Kaylor Law Group, praising their effort in fully resolving his issue.","key_phrases":["great experience","resolved my issue","did all the heavy lifting","extremely happy with how everything played out"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1NnZLdmFBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","pricing"],"entities":{"technicians":["David","Carmen"],"services":["criminal-defense","felony-defense"],"problems":["serious-criminal-charges","potential-long-jail-sentence"]},"one_line_summary":"Client facing serious charges praises David Kaylor and Carmen Alexander for achieving an outstanding outcome that exceeded expectations.","key_phrases":["not necessarily 3 strikes your out","facing serious charges, leading to a long jail sentence","worth every penny","forever grateful for all their time and effort"]},"ChZDSUhNMG9nS0VJQ0FnSUNabDVLLWNBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["David","Carmen"],"services":["criminal-defense-representation"],"problems":["difficult-legal-situation"]},"one_line_summary":"Client had a very positive experience with David Kaylor and his assistant Carmen guiding him through a difficult legal matter.","key_phrases":["very good experience","walked me through this very difficult time","no complaints","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURwOXVMRFdREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution","communication"],"entities":{"technicians":["Eric","Alexander"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client praises attorney Eric and assistant Mrs. Alexander for their helpfulness and ease of working together on his case.","key_phrases":["very easy to work with","helped with everything in my case","understand the struggle","highly recommend the Kaylor law group"]},"ChdDSUhNMG9nS0VJQ0FnSURwMklHM3RRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Matthew","Jessica"],"services":["criminal-defense","charge-reduction"],"problems":["son-facing-criminal-charges"]},"one_line_summary":"Matthew Kaylor successfully got a client's son's charges reduced to misdemeanors, earning high praise for his knowledge and dedication.","key_phrases":["charges dropped to misdemeanors","highly knowledgeable","would definitely recommend","can focus on his future"]},"ChZDSUhNMG9nS0VJQ0FnSURwNlBlWU93EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Matt"],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Returning client praises Matt Kaylor for his professionalism and describes working with Kaylor Law Group as always a pleasure.","key_phrases":["always a pleasure working with Kaylor Law Group","very professional and awesome","Matt Kaylor"]},"ChdDSUhNMG9nS0VJQ0FnSUNwNjVPNWxRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Kaylor"],"services":["criminal-defense","charge-dismissal","expungement"],"problems":["criminal-arrest","lost-business","lost-career","lost-degree"]},"one_line_summary":"Mr. Kaylor successfully got the client's charges dismissed at trial and set up for expungement, helping him rebuild his life after devastating personal and legal setbacks.","key_phrases":["get the charges dismissed in trial","soon expunged","got some of my life back","worst year of my life"]},"ChdDSUhNMG9nS0VJQ0FnSURKM0xlaTVnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["David","Carmen"],"services":["criminal-defense"],"problems":["unspecified-legal-case"]},"one_line_summary":"Customer highly recommends Kaylor Law Group, specifically David and Carmen, for achieving a favorable case outcome.","key_phrases":["amazing job with my case","very happy","specifically ask for David and Carmen","relationships helped me get the outcome I was looking for"]},"ChZDSUhNMG9nS0VJQ0FnSUNKMW9XcWJBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Matthew"],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Customer highly recommends Matthew Kaylor as a great attorney.","key_phrases":["recommend everyone","Matthew Kaylor","great attorney"]},"ChdDSUhNMG9nS0VJQ0FnSUR4bXRESTVBRRAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Matthew","Jessica","Carmen"],"services":["criminal-defense","jury-trial","case-dismissal"],"problems":["serious-criminal-charges","self-defense-case-going-to-trial"]},"one_line_summary":"Client praises Matthew Kaylor and his team for winning a not-guilty jury verdict and dismissing a separate serious criminal case.","key_phrases":["wizard in the courtroom","NOT GUILTY","won on all fronts","serious consequences that were dismissed"]},"ChdDSUhNMG9nS0VJQ0FnSUR4LUxfaWp3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","technical_knowledge","professionalism","courtesy"],"entities":{"technicians":[],"services":["legal-consultation"],"problems":[]},"one_line_summary":"Customer praises the welcoming front office staff and knowledgeable, attentive attorneys at Kaylor Law Group.","key_phrases":["smile that greets you at the front door","always available when you call","attentive, very knowledgeable","awesome bedside manner"]},"ChZDSUhNMG9nS0VJQ0FnSURSallyalNnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution","communication","responsiveness"],"entities":{"technicians":[],"services":["criminal-defense"],"problems":["unspecified-legal-issues"]},"one_line_summary":"Client praises Kaylor Law Group for professionalism, timely resolution of issues, and thorough communication throughout the process.","key_phrases":["very helpful in always","Very professional","resolved my issues in a very timely fashion","very good about answering any questions and concerns"]},"ChZDSUhNMG9nS0VJQ0FnSUNSaWM3bWJnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Matthew"],"services":["criminal-defense"],"problems":["unknown-legal-situation-requiring-attorney-representation"]},"one_line_summary":"Customer praises Matthew Kaylor for his kindness, reassurance, and dedication in fighting for her boyfriend's case.","key_phrases":["so kind and reassuring","followed through on everything he said","fought for my boyfriend","highly recommend kaylor law firm"]},"ChdDSUhNMG9nS0VJQ0FnSURoaTRDUjh3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":["criminal-defense"],"problems":[]},"one_line_summary":"The client praised Kaylor Law Group for working quickly and being very pleasant to work with.","key_phrases":["Works fast","very nice"]},"ChdDSUhNMG9nS0VJQ0FnSURoak9mcHR3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Customer declares Kaylor Law Group the best criminal justice attorney in Central Florida.","key_phrases":["The best you will find in Central Florida"]},"ChdDSUhNMG9nS0VJQ0FnSURoMk1YSi1nRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["Matthew","Jessica"],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Client praises Matthew Kaylor and Jessica Hernandez for their professionalism, honesty, and consistent communication throughout the case.","key_phrases":["very professional and above all honest","communicated to me each step of the way","best decision I made with my case","being in my corner"]},"ChZDSUhNMG9nS0VJQ0FnSUNob2JmcVNnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["pricing","professionalism","problem_resolution","communication","responsiveness"],"entities":{"technicians":[],"services":["injunction-removal","legal-consultation","court-representation"],"problems":["5-year-old-injunction","out-of-state-client-dealing-with-florida-legal-issue","difficulty-finding-responsive-legal-representation"]},"one_line_summary":"After 5 years of struggling to resolve an injunction and 3 years without legal help, the client found Kaylor Law Group responsive, affordable, and successful in dissolving the case.","key_phrases":["trying to get rid of this injunction for 5 years","consultation was free","another day at the office","feel like a massive weight has been off my shoulders"]},"ChZDSUhNMG9nS0VJQ0FnSURCc01iWFB3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["criminal-defense"],"problems":[]},"one_line_summary":"A repeat client praises Kaylor Law Group's professionalism and courtroom knowledge, noting the respect they command from peers and colleagues.","key_phrases":["the very best","professionalism and knowledge of the courtroom","sense of security","respected by their peers and colleagues"]},"ChZDSUhNMG9nS0VJQ0FnSUNCMWV2NmVBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","communication"],"entities":{"technicians":["Matthew"],"services":["criminal-defense"],"problems":["challenging-legal-situation"]},"one_line_summary":"Client praises Matthew Kaylor and his team for professionally navigating a challenging legal situation to a satisfying outcome.","key_phrases":["outstanding law firm","very challenging situation","navigating us through to a satisfying outcome","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNCNXBuS1hREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["criminal-defense"],"problems":["son-s-legal-matter"]},"one_line_summary":"Customer praises Kaylor Law Group as the best lawyers in Polk County for going above and beyond for her son with kindness and dedication.","key_phrases":["best lawyers in Polk County","go above and beyond for my son","kind generous and friendly","deserve more than 5 Stars"]},"ChdDSUhNMG9nS0VJQ0FnSUQtNjVucjdnRRAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["communication","technical_knowledge","problem_resolution","responsiveness","professionalism","scheduling"],"entities":{"technicians":["David","Carmen"],"services":["criminal-defense","case-dismissal","bail-consultation"],"problems":["false-arrest","criminal-charges"]},"one_line_summary":"Client's criminal case was dismissed in under two months thanks to David Kaylor's courtroom skill and consistent communication throughout the process.","key_phrases":["case was dismissed","worked his magic in the courtroom","once a week he was reaching out","will be my first phone call"]},"ChZDSUhNMG9nS0VJQ0FnSURlLTdqZmZBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing","professionalism"],"entities":{"technicians":["Brenda","David"],"services":["criminal-defense"],"problems":["criminal-charges-against-son"]},"one_line_summary":"Client praises Kaylor Law Group for achieving better-than-expected outcomes on two criminal defense cases for his son, highlighting their professionalism and value over higher-priced attorneys.","key_phrases":["far better outcome than we could have imagined","they are not rookies, they are true professionals","higher priced attorney's that don't know how to get the results","knowing that these guys have your back"]},"ChZDSUhNMG9nS0VJQ0FnSURlc3VmTlF3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","problem_resolution","professionalism"],"entities":{"technicians":["David"],"services":["criminal-defense"],"problems":["criminal-charges-with-prior-criminal-history"]},"one_line_summary":"Client's loved one received successful criminal defense representation from David Kaylor at a reasonable price, resulting in a satisfying outcome despite prior criminal history.","key_phrases":["very reasonably priced criminal defense attorney","more than satisfied with the end results","do everything he could","highly recommend the Kaylor law group"]},"ChZDSUhNMG9nS0VJQ0FnSUN1dXBPckp3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","responsiveness"],"entities":{"technicians":["Brenda","Carmen"],"services":["criminal-defense"],"problems":["criminal-charges"]},"one_line_summary":"Client highly recommends Kaylor Law Group, praising Brenda's legal knowledge and Carmen's consistent updates throughout the process.","key_phrases":["highly recommend Kaylor Law Group","very knowledgeable","helped me understand the process from start to finish","very helpful and informative"]},"ChZDSUhNMG9nS0VJQ0FnSURPX3NLOWNBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Kaylor"],"services":["felony-vop-defense","warrant-resolution"],"problems":["outstanding-felony-warrant-for-violation-of-probation","fear-of-prison-sentence"]},"one_line_summary":"Client with a longstanding felony VOP warrant avoided prison and booking entirely thanks to Mr. Kaylor's legal work.","key_phrases":["on the run with a warrant for felony vop for years","did the impossible for me","didn't even have to go do a walk through in bookin","worked his magic"]},"ChZDSUhNMG9nS0VJQ0FnSURPbklURFBnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":["David","Matt"],"services":["criminal-defense"],"problems":["unspecified-criminal-case"]},"one_line_summary":"Jennifer and her husband were extremely pleased with David and Matt's thorough communication and hard work, resulting in a successful case outcome.","key_phrases":["knew all of my options from our very first conversation","100% pleased with the outcome","informed each and every time something was going on","forever be grateful for the hard work"]},"ChZDSUhNMG9nS0VJQ0FnSURPNEtEMkxREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","communication","technical_knowledge","responsiveness","courtesy","professionalism"],"entities":{"technicians":["David"],"services":["legal-consultation","criminal-defense"],"problems":["facing-potential-loss-of-assets-or-freedom","needed-legal-guidance-without-being-overcharged"]},"one_line_summary":"Client praises David Kaylor for his honesty, fair pricing, and calming reassurance during a stressful legal consultation.","key_phrases":["first an Honest man","extremely fair in price","walk you through even just a consultation","calmed me down when I felt I was losing everything"]},"ChdDSUhNMG9nS0VJQ0FnSUQyX0oyNndBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Brenda"],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Client praises the entire law office for being helpful and experienced, highlighting attorney Brenda Ramirez's preparedness and winning approach.","key_phrases":["things could not have gone smoother","entire law office was helpful","very experienced","came prepared to win"]},"ChdDSUhNMG9nS0VJQ0FnSUQyaU9ySmtBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["legal-consultation","case-guidance"],"problems":["navigating-complex-legal-situation"]},"one_line_summary":"Client praises Kaylor Law Group for making them feel comfortable, providing honest case assessments, and guiding them through the legal process with full information.","key_phrases":["make you feel comfortable","tell you what you really need to hear","lead you through the legal jungle","helping you make the right decisions"]},"ChdDSUhNMG9nS0VJQ0FnSUMybzlmVTR3RRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["courtesy","professionalism","technical_knowledge"],"entities":{"technicians":["Brenda"],"services":["legal-representation"],"problems":["rude-attorney","call-disconnected-without-reason","perceived-incompetence"]},"one_line_summary":"Customer reports that attorney Brenda Ramírez was extremely rude, hung up on them, and was perceived as incompetent.","key_phrases":["SO RUDE AND SHE HUNG UP ON MY FACE","FOR NO REASON","WORST LAWYER EVER","SHE DONT KNOW WHAT SHE DOING"]},"ChdDSUhNMG9nS0VJQ0FnSUNXNnBMTG1nRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Customer praises Kaylor Law Group for their knowledge, professionalism, and dedication to going above and beyond for their family.","key_phrases":["went above and beyond","very straight forward and knowledgeable","outstanding service from start to finish","genuinely care and will do everything they can"]},"ChdDSUhNMG9nS0VJQ0FnSURtbS1tRzBnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["David"],"services":["criminal-defense-representation"],"problems":[]},"one_line_summary":"Client was highly impressed with David Kaylor's representation and the overall outcome of her case.","key_phrases":["phenomenal job on my case","David Kaylor was my lawyer","impressed with how he represented me","overall outcome"]},"ChdDSUhNMG9nS0VJQ0FnSURtaDlpa3FRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURtN3A2dWFREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["David"],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Reviewer highly recommends David Kaylor as a knowledgeable and professional attorney who is the best in his field.","key_phrases":["best in their field","superb attorney","so grateful to have hired him","recommend this law firm to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSURteE9uMEtBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["David"],"services":["criminal-defense-representation"],"problems":["first-time-legal-trouble"]},"one_line_summary":"First-time offender praises David Kaylor for his reassuring communication, thorough support, and outstanding representation throughout her case.","key_phrases":["highly recommend","didn't hesitate to reassure me","communicated very well","couldn't have picked a better attorney"]},"ChdDSUhNMG9nS0VJQ0FnSURtMU1hZWlBRRAB":{"sentiment":"negative","sentiment_score":-1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"1-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNtdmZDbGx3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Leto"],"services":["disability-law"],"problems":[]},"one_line_summary":"Client praises attorney Mrs. Leto and her secretary for their kindness and thorough explanations throughout the disability case process.","key_phrases":["SO VERY KIND AND Explains EVERYTHING TO YOU","HER SECRETARY IS SO SWEET","EXPLAINS EVERYTHING TO YOU","I would recommend them to anybody"]},"ChZDSUhNMG9nS0VJQ0FnSURHMl9tb1FREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Brenda"],"services":["case-dismissal","court-representation"],"problems":["being-served-with-legal-papers","court-case-anxiety"]},"one_line_summary":"Brenda provided calming, confident legal representation that resulted in the client's case being dismissed.","key_phrases":["carry my anxiety for me in court","case was dismissed","calming demeanor put me at ease","felt confident from our first conversation"]},"ChZDSUhNMG9nS0VJQ0FnSURHZ2MzX0dREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Matt","Jessica"],"services":["criminal-defense"],"problems":["legal-matter-involving-a-loved-one"]},"one_line_summary":"Client praises Matt for his honest counsel and successful outcome, and commends Jessica for helpfully addressing questions and concerns.","key_phrases":["great attorney","best option we had","looking out for my loved ones best interest","got the outcome we wanted"]},"ChZDSUhNMG9nS0VJQ0FnSURHdnNQNVpnEAE":{"sentiment":"neutral","sentiment_score":0,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"3-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUQ2aHFqNElREAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client found the team hardworking and fair but noted they need to be more careful reading paperwork.","key_phrases":["Hard-working Fair good people","do need to read paperwork better"]},"ChZDSUhNMG9nS0VJQ0FnSURhdXFDcE1nEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","communication","problem_resolution"],"entities":{"technicians":["Matthew"],"services":["criminal-defense-representation"],"problems":["family-member-s-legal-case"]},"one_line_summary":"Client highly recommends Matthew Kaylor for his responsiveness and achieving the desired outcome in a family member's case.","key_phrases":["very responsive","takes time to answer any and all questions","exactly the outcome we wanted","definitely recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURhNUtfUUdBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","responsiveness","problem_resolution"],"entities":{"technicians":["Matthew"],"services":["criminal-defense"],"problems":["boyfriends-legal-case"]},"one_line_summary":"The reviewer praises Matthew Kaylor and his team for their professionalism, courtesy, and prompt responsiveness in successfully handling her boyfriend's case.","key_phrases":["exceeded my expectations","Matthew Kaylor got the job done","we are able to move on with our lives","he deserves more than 5 stars"]},"ChdDSUhNMG9nS0VJQ0FnSURheE9PYzNRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","communication","technical_knowledge","problem_resolution","courtesy"],"entities":{"technicians":["Matt"],"services":["vop-defense","criminal-defense","plea-negotiation"],"problems":["violation-of-probation","incarceration","pending-court-date"]},"one_line_summary":"Client praises Matt Kaylor for rapidly negotiating two strong plea options within 16 days of being jailed on a violation of probation, comparing him favorably to elite attorneys from his past.","key_phrases":["immediately went to work the same day","had 2 options for me to choose from","knowledge and understanding of law and rule of procedure is outmatched","represented me in that same class of attorneys"]},"ChZDSUhNMG9nS0VJQ0FnSUNheDl6MWNBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNhNl9yQ0hBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":["Matthew"],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Customer highly recommends Matthew Kaylor and his law firm for criminal defense, praising reasonable pricing and follow-through on promises.","key_phrases":["highly recommend Matthew Kaylor","did everything he said he would","very reasonable price","call Kaylor Law Group you will be glad you did"]},"ChZDSUhNMG9nS0VJQ0FnSURxdnJUdE9REAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Matthew"],"services":["criminal-defense-representation"],"problems":[]},"one_line_summary":"A repeat client highly recommends Kaylor Law Group, praising Matthew's thorough case understanding and consistent results.","key_phrases":["done what we needed every time","took the time to ask questions and understand our case","knew exactly how to handle it","Definitely recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNxbWNMTHRRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Brenda"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Customer praises Kaylor Law Group as the best law firm they've worked with, highlighting Brenda as exceptional.","key_phrases":["Hands down the best law firm","Never disappointed","Brenda is amazing","wouldn't deal with anyone else"]},"ChZDSUhNMG9nS0VJQ0FnSURxMExuWGZBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":["unspecified-legal-issues"]},"one_line_summary":"Customer highly recommends Kaylor Law Group for working hard to resolve their legal situation.","key_phrases":["worked hard to make sure my situation was taken care of","recommend them to anybody","any type of legal issues"]},"ChdDSUhNMG9nS0VJQ0FnSUNxX3RmT2xnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Kaylor"],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Customer praises Mr. Kaylor for delivering on his promises and being highly skilled at his job.","key_phrases":["did exactly what he said he would do","extremely good at his job","Would definitely recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNxMXREajdRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNLbjV5NWhBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["criminal-defense"],"problems":["legal-situation"]},"one_line_summary":"Client was extremely happy with the results of their case and praises Kaylor Law Group as professional, helpful, and friendly.","key_phrases":["Amazing Firm","very professional","extremely happy with the results of my case","Hire Kaylor Law you'll be glad you did"]},"ChdDSUhNMG9nS0VJQ0FnSUR5cV9tc3J3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":[],"services":["criminal-defense"],"problems":["resolving-a-legal-case"]},"one_line_summary":"Client praises the attorney's professionalism, honesty, and collaborative approach throughout the entire case.","key_phrases":["kept it honest with me from the beginning","doesn't force you to take any deals","works with you 100%","highly recommend him"]},"ChZDSUhNMG9nS0VJQ0FnSUR5MllEQktREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUN5OE1yRG1BRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURpaGRlV2JREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":["David","Carmen"],"services":["criminal-defense"],"problems":["strenuous-legal-case"]},"one_line_summary":"Customer praises David Kaylor for never giving up on a difficult case and highlights assistant Carmen's excellent communication throughout.","key_phrases":["never gave up on my case","case was so strenuous","kept me informed on everything","would recommend him to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSURpMlpUNlVnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Client praises the entire Kaylor Law Group team for making the legal process easy and handling everything efficiently.","key_phrases":["Good people doing good work","from secretary to lawyers","Made it real easy for me","they did the rest"]},"ChdDSUhNMG9nS0VJQ0FnSUNpMjl1cXVnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Matt"],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Customer praises Matt Kaylor for his honesty, follow-through, and a pleasant, communicative staff, calling him the best attorney in town.","key_phrases":["done everything he said he would do","actually cares","doesn't feed you a line of B.S","best attorney in town"]},"ChZDSUhNMG9nS0VJQ0FnSURDMHBHLVdBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["David"],"services":[],"problems":[]},"one_line_summary":"The reviewer enthusiastically praises David Kaylor as the best lawyer.","key_phrases":["by far the Best Lawyer","David Kaylor"]},"ChdDSUhNMG9nS0VJQ0FnSURDNUt5T3hnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","problem_resolution"],"entities":{"technicians":[],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Client felt well-informed and supported throughout their case, resulting in real peace of mind.","key_phrases":["very helpful with my case","keep me informed","real peace of mind"]},"ChZDSUhNMG9nS0VJQ0FnSUNDMi1QV0RBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["criminal-defense"],"problems":["legal-trouble-requiring-representation"]},"one_line_summary":"The attorney successfully helped the reviewer and a friend out of a difficult legal situation.","key_phrases":["out of a bad situation","swooped in and saved our bacon","Thank you Taylor Law Group"]},"ChdDSUhNMG9nS0VJQ0FnSUNDdEllbHpRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","responsiveness","communication","problem_resolution"],"entities":{"technicians":["David","Carmen"],"services":["misdemeanor-defense","case-dismissal"],"problems":["misdemeanor-1-charge"]},"one_line_summary":"Client praises David and his legal assistant Carmen for their professionalism, responsiveness, and successful dismissal of a Misdemeanor 1 case.","key_phrases":["David's candor and counseling was superb","treated as if it was his only case","getting my case dismissed","extremely satisfied with their professionalism"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4emRDZmlnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["littering-defense"],"problems":["littering-charge"]},"one_line_summary":"Client's littering charges were dropped and they highly recommend the firm for their professionalism.","key_phrases":["highly recommend","Very Professional","charges was dropped","littering case"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4MWRPTDV3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Matt"],"services":["criminal-defense"],"problems":["difficult-legal-decision"]},"one_line_summary":"Client highly recommends Matt Kaylor for his experience and guidance in helping her make a difficult but ultimately successful legal decision.","key_phrases":["highly recommend Matt Kaylor","very experienced in law","helped me make a very hard decision","best decision in the end"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4dVlEeDR3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief but highly positive one-word review expressing excellent satisfaction.","key_phrases":["Excellent !!!!"]},"ChZDSUhNMG9nS0VJQ0FnSUQ4bVk2M2JREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["Brenda"],"services":["felony-defense","criminal-case-dismissal"],"problems":["felony-charges","pending-criminal-case"]},"one_line_summary":"Attorney Brenda Ramirez successfully had the client's case dismissed and felony charges dropped, earning high praise for professionalism and communication.","key_phrases":["dismissing my case","drop the felony charges","very professional and easy to talk to","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNjajk3Sll3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURzb3ZXQnF3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["David"],"services":["legal-consultation"],"problems":["unspecified-legal-troubles"]},"one_line_summary":"The reviewer praises David Kaylor as the most honest and down-to-earth attorney she has encountered, leaving the office feeling reassured and relieved.","key_phrases":["most honest, down to earth attorney I have ever come across","feeling like I could breathe again","reassurance and honesty","deserves alot more than 5 stars"]},"ChZDSUhNMG9nS0VJQ0FnSUNzek4zX1p3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":["Brenda"],"services":["criminal-defense"],"problems":["first-time-legal-issues","court-case-requiring-legal-representation"]},"one_line_summary":"First-time client praises Brenda Ramirez for her professionalism, clear communication, and achieving a positive case outcome.","key_phrases":["very professional and patient","explained the issue and the process in a way I understood","calmed my nerves and instilled confidence","very positive outcome with my case"]},"ChdDSUhNMG9nS0VJQ0FnSURNZzRqczN3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Larry highly recommends Kaylor Law Group, expressing strong satisfaction with their helpfulness and results.","key_phrases":["recommend very highly","very helpful","do a great job","couldn't be more satisfied with the results"]},"ChdDSUhNMG9nS0VJQ0FnSURNc0xqQWdBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness","pricing","problem_resolution"],"entities":{"technicians":["Matthew"],"services":["criminal-defense"],"problems":["family-member-needed-criminal-defense-representation"]},"one_line_summary":"Samantha highly recommends Kaylor Law Group, praising Attorney Matthew's successful, responsive, and reasonably priced criminal defense assistance for her brother.","key_phrases":["most friendly, professional, informative firm","Responded quickly and efficiently","very successful with assisting my brother","highly recommend them anyone in need of a criminal defense attorney"]},"ChZDSUhNMG9nS0VJQ0FnSUQwbXNYZVJ3EAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUMwMHVpYVpBEAE":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":["criminal-defense"],"problems":["lack-of-personal-attention","confusion-about-court-dates-and-client-identity"]},"one_line_summary":"Reviewer found the attorney competent for standard cases with good local connections, but noted a lack of personal attention and confusion over scheduling details.","key_phrases":["decent lawyer for standard cases","knows the local judges and states attorneys","confused about my court dates","personal attention was lacking"]},"ChZDSUhNMG9nS0VJQ0FnSUMwZ042OU1BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Brenda"],"services":["legal-representation"],"problems":["unresolved-legal-matter-previously-failed-by-others"]},"one_line_summary":"Brenda Rodriguez successfully resolved in 5 days what other attorneys had failed to accomplish in a month.","key_phrases":["got things done in 5 days","others failed in the preceding month","rapid resolution"]},"ChdDSUhNMG9nS0VJQ0FnSURVMnFYQWh3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","courtesy"],"entities":{"technicians":[],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Customer highly recommends Kaylor Law Group for their fast, friendly, and diligent service on her behalf.","key_phrases":["highly recommend this office","fast and friendly service","very on top of things","hard work on my behalf"]},"ChdDSUhNMG9nS0VJQ0FnSUNVbklYMW1RRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Ramirez","Carmen"],"services":["criminal-defense","case-representation"],"problems":["son-facing-serious-criminal-charges","prior-poor-results-with-other-attorneys"]},"one_line_summary":"Customer is extremely grateful for Attorney Ramirez and assistant Carmen's knowledgeable, compassionate handling of her son's criminal case, which resulted in an outcome beyond expectations.","key_phrases":["impeccable work","beyond my expectations","compassionate, kind and understanding","dedication and passion"]},"ChdDSUhNMG9nS0VJQ0FnSUQ0a09UeDhRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy","problem_resolution"],"entities":{"technicians":["Brenda","Jessica"],"services":["criminal-defense","family-legal-representation"],"problems":["family-legal-crisis-requiring-attorney-representation"]},"one_line_summary":"Customer praises attorney Brenda Ramirez and colleague Jessica Hernandez for their professionalism, bilingual capabilities, and compassionate support during a difficult family legal matter.","key_phrases":["full FIVE stars for service, quality, and professionalism","ease the stress level of all members in our Family","treating my child as you would your own child","tremendous asset to our community"]},"ChZDSUhNMG9nS0VJQ0FnSURZMzZXM0dREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","pricing","problem_resolution","professionalism"],"entities":{"technicians":["David"],"services":["criminal-defense","legal-consultation"],"problems":["unspecified-legal-matter-requiring-attorney-representation"]},"one_line_summary":"Client praises Kaylor Law Group and attorney David Kaylor for exceptional communication, responsiveness, and genuine concern for helping clients over profit.","key_phrases":["break everything down for you so you understand the legal jargon","called the Kaylor Law office 5 times with questions","more concerned with $$ as oppose to actually helping me","they get things handled"]},"ChZDSUhNMG9nS0VJQ0FnSURZeHVTd0ZREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Matt"],"services":["criminal-defense"],"problems":["brother-s-legal-case"]},"one_line_summary":"Customer praises Matt Kaylor and staff for professional and timely handling of her brother's case.","key_phrases":["very professional","handled my brother case in a timely matter","staff are great","matt kaylor was great"]},"ChZDSUhNMG9nS0VJQ0FnSURZc095blFBEAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["communication","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["legal-counsel"],"problems":[]},"one_line_summary":"Reviewer praises Kaylor Law Group for providing straightforward, frank legal advice focused on achieving the best outcome rather than simply telling clients what they want to hear.","key_phrases":["straightforward and frank","right advice to procure your best outcome","telling you what you want to hear","many attorneys available in the marketplace"]},"ChZDSUhNMG9nS0VJQ0FnSUNvdWE3bmFnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNveUpEdE1nEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","responsiveness","punctuality"],"entities":{"technicians":["David"],"services":["criminal-defense"],"problems":["unspecified-legal-problem"]},"one_line_summary":"Client's legal problem was resolved within one day of retaining David Kaylor, praising the firm's speed and responsiveness.","key_phrases":["problem was gone Friday afternoon","good with returning phone calls","very timely & efficient","paid David Kaylor on Thursday"]},"ChZDSUhNMG9nS0VJQ0FnSUR3aDd5eEpREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"The reviewer praises Kaylor Law Group as great and professional.","key_phrases":["great and professional","Kaylor law group is great"]},"ChZDSUhNMG9nS0VJQ0FnSUR3a3VDUE5BEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["David"],"services":["probation-termination-motion","community-control-probation"],"problems":["community-control-probation-termination"]},"one_line_summary":"David Kaylor successfully won a motion to terminate community control probation in under two minutes, impressing both the judge and prosecutor.","key_phrases":["won the case in less than two minutes","judge and the prosecutor respected him greatly","helpful and re-assuring throughout the entire process","recommend him 1000 times over"]},"ChZDSUhNMG9nS0VJQ0FnSUR3dk12TGZ3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Matthew"],"services":["criminal-defense"],"problems":["unspecified-legal-matter"]},"one_line_summary":"A new Florida resident praises Matthew Kaylor for efficiently and professionally handling his legal matter from start to finish.","key_phrases":["highly recommended","came through with flying colors","handled the entire problem, start to finish","no hype, just did the job"]},"ChZDSUhNMG9nS0VJQ0FnSUN3bXZ1M0dnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Brenda"],"services":["criminal-defense-representation"],"problems":[]},"one_line_summary":"Customer praises Brenda Ramirez for her excellent communication and attentive care throughout the entire legal process.","key_phrases":["great communication","made sure that I was taken care of","through out the whole process","Brenda Ramirez you were the best"]},"ChZDSUhNMG9nS0VJQ0FnSUN3OGV2QUhREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Kaylor"],"services":["criminal-defense","case-resolution"],"problems":["complicated-legal-matter"]},"one_line_summary":"Client highly praises Mr. Kaylor for his professionalism, honesty, and dedication in successfully resolving a complicated legal matter.","key_phrases":["never gave me false hopes","went out of his way to get my case resolved","very highly recommend Kaylor Law Group","complicated legal matter"]},"ChZDSUhNMG9nS0VJQ0FnSUN3MEo3SFlREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy","responsiveness","problem_resolution"],"entities":{"technicians":["Carmen","Ramirez","Kaylor"],"services":["criminal-defense","court-representation","legal-counsel"],"problems":["unspecified-criminal-legal-matter-requiring-court-appearance-and-prosecutor-negotiation"]},"one_line_summary":"Client expresses deep gratitude for outstanding legal representation, praising Attorneys Kaylor and Ramirez and staff member Carmen for their professionalism, communication, and courtroom advocacy.","key_phrases":["left no page unturned when explaining all details","gave me a breath of fresh air in the courtroom","speaking with the prosecutor on my behalf","professionalism was outstanding"]},"ChdDSUhNMG9nS0VJQ0FnSURnaDgtUHdRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Matt","David"],"services":["criminal-defense-representation"],"problems":[]},"one_line_summary":"Customer enthusiastically recommends Kaylor Law Group, praising Matt and David's exceptional experience and personal, high-quality service to his family.","key_phrases":["quality of service that is downright untouchable","undeniable amount of experience that far exceeds any other attorney around","the only one I would recommend","down home people"]},"ChZDSUhNMG9nS0VJQ0FnSURnaU03emJ3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":["Brenda"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Reviewer highly recommends Kaylor Law Group, praising Brenda Ramirez for her professionalism and quick responsiveness to client questions.","key_phrases":["very professional","responded quickly to any questions","highly recommend this firm"]},"ChZDSUhNMG9nS0VJQ0FnSURBanFiaU9nEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","communication","problem_resolution","punctuality"],"entities":{"technicians":["Jessica"],"services":["speeding-ticket-defense","traffic-violation-representation"],"problems":["speeding-ticket-violations","risk-of-points-on-driving-record"]},"one_line_summary":"Customer used the firm twice for speeding tickets, praising low cost, quick turnaround, and point-free outcomes both times.","key_phrases":["cost was low relative to the points","Jessica was super easy to work with","results both times within 2 weeks","both resulted in NO points"]},"ChZDSUhNMG9nS0VJQ0FnSURnb3RXblFBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","communication","courtesy"],"entities":{"technicians":["Kaylor"],"services":["juvenile-criminal-defense"],"problems":["juvenile-criminal-case"]},"one_line_summary":"Mr. Kaylor handled a juvenile criminal case with professionalism, punctuality, and attentive communication, earning the reviewer's highest recommendation.","key_phrases":["very professional with my son's juvenile criminal case","prompt showing up to court","never felt rushed","office staff is the sweetest"]},"ChZDSUhNMG9nS0VJQ0FnSURBelo2M2JREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","courtesy","communication"],"entities":{"technicians":["Kaylor"],"services":["criminal-defense"],"problems":["legal-case-requiring-court-proceedings"]},"one_line_summary":"Client praises Mr. Kaylor for resolving their case quickly and making the courtroom process easy to navigate.","key_phrases":["solved quickly and efficiently","courteous and helped make the courtroom process simple","would recommend to family and friends"]},"ChZDSUhNMG9nS0VJQ0FnSUN3eTRDT0dBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","problem_resolution"],"entities":{"technicians":["Matt"],"services":["criminal-defense"],"problems":[]},"one_line_summary":"Client praises Matt Kaylor's professionalism, availability, and the successful outcome achieved for their case.","key_phrases":["very professional and available","great outcome","hard work of the office","recommend to friends and family"]},"ChdDSUhNMG9nS0VJQ0FnSURRXy1YSXpBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","courtesy","professionalism"],"entities":{"technicians":["Matthew","Jessica"],"services":["criminal-defense","case-dismissal"],"problems":["criminal-case-requiring-defense-representation"]},"one_line_summary":"Attorney Matthew Kaylor successfully had the client's criminal case dismissed without trial, with both Matthew and assistant Jessica praised for their politeness and clarity.","key_phrases":["case dismissed without trial","always very polite and enlightening","fully recommend Kaylor Law for defense on criminal cases","entire family is glad we had you representing me"]},"ChZDSUhNMG9nS0VJQ0FnSUNnMjVhMlVBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNRek51VVRnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURBM0szRW9RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","pricing","problem_resolution","professionalism"],"entities":{"technicians":["David"],"services":["dui-defense","criminal-trial-representation","charge-dismissal"],"problems":["dui-charge","resisting-without-violence-charge"]},"one_line_summary":"David Kaylor successfully defended the client at trial, resulting in all DUI and resisting charges being dropped.","key_phrases":["all charges dropped","drove me where I was pulled over","practiced with me for trial","fee was fair"]},"ChZDSUhNMG9nS0VJQ0FnSURndHBTeEJBEAE":{"sentiment":"negative","sentiment_score":-0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"2-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURRb28zRVh3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","pricing","courtesy","problem_resolution"],"entities":{"technicians":["David"],"services":["criminal-defense","trial-representation","charge-dismissal"],"problems":["criminal-charges"]},"one_line_summary":"Long-term client praises David Kaylor for successfully getting criminal charges dismissed and winning at trial while offering affordable, friendly service.","key_phrases":["charges dismissed","won at trial","very affordable for the excellent service","awesome trial lawyer"]},"ChZDSUhNMG9nS0VJQ0FnSUNRaUpxVU9REAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","pricing","problem_resolution"],"entities":{"technicians":["Matt"],"services":["criminal-defense-representation"],"problems":[]},"one_line_summary":"A repeat client praises Matt Kaylor for punctuality, honesty, favorable judgments, and fair pricing across three cases over five years.","key_phrases":["always punctual, informative and very honest","judgements I received were favorable","cost was right on par with the service","recommended him to others"]}},"faq":[{"question":"Is Kaylor Law Group professional?","answer":"Based on 122 reviews mentioning professionalism & conduct, 95.1% report positive experiences. Customers frequently mention \"Very professional\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21NMU9EUkdjMk55TVhaMVUwVlZWbE56VlVFNVdGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t0TWNrUXdhbE41YVZsNlYwdFliRmxaY3kxcU5tYxAB","Ci9DQUlRQUNvZENodHljRjlvT2paa2VqVlpaWFJOVUhWdmFIVklSbGhuZFRNeVFWRRAB"]},{"question":"Is Kaylor Law Group effective at solving problems?","answer":"Based on 89 reviews mentioning problem resolution & effectiveness, 96.6% report positive experiences. Customers frequently mention \"very helpful with my case\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT210WE9UWTJZVUYyVEhSeVh6bDRZMTlxVVhoc2FGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2paa2VqVlpaWFJOVUhWdmFIVklSbGhuZFRNeVFWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2paak1IQlpNazVxTWxoQmNEaGFlRkJTV1hWTWRHYxAB"]},{"question":"Is Kaylor Law Group good at communicating with customers?","answer":"Based on 75 reviews mentioning communication & updates, 93.3% report positive experiences. Customers frequently mention \"Bilingual\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21NMU9EUkdjMk55TVhaMVUwVlZWbE56VlVFNVdGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t0TWNrUXdhbE41YVZsNlYwdFliRmxaY3kxcU5tYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xBM1UxZEZNV2w1TkdJNVR6Wm5ZV0pqWWxKNGRWRRAB"]},{"question":"Is Kaylor Law Group knowledgeable and skilled?","answer":"Based on 48 reviews mentioning technical knowledge & expertise, 93.8% report positive experiences. Customers frequently mention \"knowledgable\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21NMU9EUkdjMk55TVhaMVUwVlZWbE56VlVFNVdGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2paa2VqVlpaWFJOVUhWdmFIVklSbGhuZFRNeVFWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2paak1IQlpNazVxTWxoQmNEaGFlRkJTV1hWTWRHYxAB"]},{"question":"Is Kaylor Law Group courteous and friendly?","answer":"Based on 36 reviews mentioning courtesy & friendliness, 94.4% report positive experiences. Customers frequently mention \"friendly service\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21NMU9EUkdjMk55TVhaMVUwVlZWbE56VlVFNVdGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xBM1UxZEZNV2w1TkdJNVR6Wm5ZV0pqWWxKNGRWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pCd2F6ZFhjbWwwYUdWRU1YQXplamt0WWxoVk1HYxAB"]},{"question":"Is Kaylor Law Group responsive and quick?","answer":"Based on 29 reviews mentioning responsiveness & speed, 93.1% report positive experiences. Customers frequently mention \"Works fast\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21NMU9EUkdjMk55TVhaMVUwVlZWbE56VlVFNVdGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xoaU5sVXhNbkZJVjJKM05uaDZTVkIwUVVkRExWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xVNFNWSjJjVzUwUWxWc1NrcEVlWEkyZEdKR1RrRRAB"]},{"question":"Is Kaylor Law Group affordable and fairly priced?","answer":"Based on 17 reviews mentioning pricing & value, 70.6% report positive experiences. Customers frequently mention \"consultation was free\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21GMlZVaHRWako1VWtSM2N6SndSbTlWZG1OMlVFRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tWelYzVjFZVzV6T0dkUFluTlJXWEJUUlRGdE9YYxAB","ChdDSUhNMG9nS0VJQ0FnSUM3dktTYjRBRRAB"]},{"question":"Does Kaylor Law Group handle criminal defense?","answer":"Criminal Defense appears in 60 of 154 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT210WE9UWTJZVUYyVEhSeVh6bDRZMTlxVVhoc2FGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t0TWNrUXdhbE41YVZsNlYwdFliRmxaY3kxcU5tYxAB","Ci9DQUlRQUNvZENodHljRjlvT2paa2VqVlpaWFJOVUhWdmFIVklSbGhuZFRNeVFWRRAB"]},{"question":"Does Kaylor Law Group handle legal representation?","answer":"Legal Representation appears in 42 of 154 reviews, 95.2% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21NMU9EUkdjMk55TVhaMVUwVlZWbE56VlVFNVdGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tGcWIyMXVlbXRmU1dWMFRYbHlhRlU1U0VjM1ZFRRAB","Ci9DQUlRQUNvZENodHljRjlvT2paak1IQlpNazVxTWxoQmNEaGFlRkJTV1hWTWRHYxAB"]},{"question":"Does Kaylor Law Group handle case outcome?","answer":"Case Outcome appears in 41 of 154 reviews, 97.6% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2paak1IQlpNazVxTWxoQmNEaGFlRkJTV1hWTWRHYxAB","Ci9DQUlRQUNvZENodHljRjlvT2s5WVpVOU1NRzUyVldGUE5XVjFhVjlQZWtwTGJHYxAB","Ci9DQUlRQUNvZENodHljRjlvT21GMlZVaHRWako1VWtSM2N6SndSbTlWZG1OMlVFRRAB"]},{"question":"Does Kaylor Law Group handle client satisfaction?","answer":"Client Satisfaction appears in 38 of 154 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21NMU9EUkdjMk55TVhaMVUwVlZWbE56VlVFNVdGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2paa2VqVlpaWFJOVUhWdmFIVklSbGhuZFRNeVFWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tGcWIyMXVlbXRmU1dWMFRYbHlhRlU1U0VjM1ZFRRAB"]},{"question":"Does Kaylor Law Group handle charges dismissed or reduced?","answer":"Charges Dismissed or Reduced appears in 29 of 154 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT210WE9UWTJZVUYyVEhSeVh6bDRZMTlxVVhoc2FGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2paa2VqVlpaWFJOVUhWdmFIVklSbGhuZFRNeVFWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2s5WVpVOU1NRzUyVldGUE5XVjFhVjlQZWtwTGJHYxAB"]},{"question":"Does Kaylor Law Group handle client communication?","answer":"Client Communication appears in 28 of 154 reviews, 89.3% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25jeGMxTnVlRkU0ZGpKdlN6UkhWMkozYUZSWVZtYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xoaU5sVXhNbkZJVjJKM05uaDZTVkIwUVVkRExWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xVNFNWSjJjVzUwUWxWc1NrcEVlWEkyZEdKR1RrRRAB"]},{"question":"Does Kaylor Law Group handle attorney recommendation?","answer":"Attorney Recommendation appears in 23 of 154 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2paak1IQlpNazVxTWxoQmNEaGFlRkJTV1hWTWRHYxAB","Ci9DQUlRQUNvZENodHljRjlvT25jeGMxTnVlRkU0ZGpKdlN6UkhWMkozYUZSWVZtYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xVNFNWSjJjVzUwUWxWc1NrcEVlWEkyZEdKR1RrRRAB"]},{"question":"Does Kaylor Law Group handle client support & care?","answer":"Client Support & Care appears in 22 of 154 reviews, 95.5% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2t0TWNrUXdhbE41YVZsNlYwdFliRmxaY3kxcU5tYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xBM1UxZEZNV2w1TkdJNVR6Wm5ZV0pqWWxKNGRWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xsM1NYUldUMFprV1d0SlQxWldhMWhKVnpKM01tYxAB"]}],"summary":"Kaylor Law Group in Lakeland, FL has collected 154 customer reviews spanning from January 2016 through April 2026, with an overall positive sentiment rate of 93.5% and a sentiment score of 0.84. The trend in reviews is improving over time. Professionalism & Conduct was the most frequently discussed aspect, appearing in 122 reviews with a 95.1% positive rate, followed by Problem Resolution & Effectiveness at 89 mentions and 96.6% positive — the highest-rated aspect in the dataset. Communication & Updates drew 75 mentions at 93.3% positive, while Technical Knowledge & Expertise (48 mentions, 93.8%) and Courtesy & Friendliness (36 mentions, 94.4%) also rated strongly. Responsiveness & Speed earned 93.1% positive across 29 mentions. Pricing & Value, mentioned in 17 reviews, returned a notably lower 70.6% positive rate — the only aspect approaching the threshold of concern — and the Fees & Billing Disputes topic, drawn from 5 reviews, registered just 20% positive, indicating a small but consistent pattern of dissatisfaction around billing. Among named attorneys and staff, David was mentioned most frequently (37 mentions, 4.9 average rating), followed by Matthew (27 mentions, 5.0), Jessica (17 mentions, 5.0), Carmen (17 mentions, 5.0), and Matt (16 mentions, 5.0). Criminal Defense was the dominant service category with 92 mentions and a 95.7% positive rate; Case Dismissal and Legal Consultation each achieved 100% positive marks across 9 and 7 mentions respectively. Topically, reviewers highlighted favorable case outcomes (41 reviews, 97.6% positive), charges dismissed or reduced (29 reviews, 100% positive), and attorney recommendations (23 reviews, 100% positive). Client Communication was positive in 89.3% of its 28 reviews, and Attorney Quality & Expertise was positive in 88.9% of 18 reviews. In summary, Kaylor Law Group receives broadly strong feedback for its criminal defense work, attorney professionalism, and case results, with the primary area of criticism centered on fees and billing practices.","pull_quote":"Across 154 reviews, Kaylor Law Group earns 93.5% positive sentiment, with criminal defense outcomes rated 97.6% positive and staff like David and Matthew consistently earning near-perfect scores."}