# Customer Review Insights — Kaylor Law Group Generated 2026-06-03 from 154 verified reviews (2016-01-29 – 2026-04-20). ## Summary Kaylor Law Group in Lakeland, FL has collected 154 customer reviews spanning from January 2016 through April 2026, with an overall positive sentiment rate of 93.5% and a sentiment score of 0.84. The trend in reviews is improving over time. Professionalism & Conduct was the most frequently discussed aspect, appearing in 122 reviews with a 95.1% positive rate, followed by Problem Resolution & Effectiveness at 89 mentions and 96.6% positive — the highest-rated aspect in the dataset. Communication & Updates drew 75 mentions at 93.3% positive, while Technical Knowledge & Expertise (48 mentions, 93.8%) and Courtesy & Friendliness (36 mentions, 94.4%) also rated strongly. Responsiveness & Speed earned 93.1% positive across 29 mentions. Pricing & Value, mentioned in 17 reviews, returned a notably lower 70.6% positive rate — the only aspect approaching the threshold of concern — and the Fees & Billing Disputes topic, drawn from 5 reviews, registered just 20% positive, indicating a small but consistent pattern of dissatisfaction around billing. Among named attorneys and staff, David was mentioned most frequently (37 mentions, 4.9 average rating), followed by Matthew (27 mentions, 5.0), Jessica (17 mentions, 5.0), Carmen (17 mentions, 5.0), and Matt (16 mentions, 5.0). Criminal Defense was the dominant service category with 92 mentions and a 95.7% positive rate; Case Dismissal and Legal Consultation each achieved 100% positive marks across 9 and 7 mentions respectively. Topically, reviewers highlighted favorable case outcomes (41 reviews, 97.6% positive), charges dismissed or reduced (29 reviews, 100% positive), and attorney recommendations (23 reviews, 100% positive). Client Communication was positive in 89.3% of its 28 reviews, and Attorney Quality & Expertise was positive in 88.9% of 18 reviews. In summary, Kaylor Law Group receives broadly strong feedback for its criminal defense work, attorney professionalism, and case results, with the primary area of criticism centered on fees and billing practices. ## Overall Sentiment - Positive: 93.5% - Neutral: 1.3% - Negative: 5.2% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 122 of 154 reviews (79.2%) - Positive: 95.1% (116 of 122) - Top phrases: "Very professional", "very nice", "Great lawyer" ### Problem Resolution & Effectiveness - Mentions: 89 of 154 reviews (57.8%) - Positive: 96.6% (86 of 89) - Top phrases: "very helpful with my case", "both resulted in NO points", "very happy with the outcome" ### Communication & Updates - Mentions: 75 of 154 reviews (48.7%) - Positive: 93.3% (70 of 75) - Top phrases: "Bilingual", "personable", "easy to talk to" ### Technical Knowledge & Expertise - Mentions: 48 of 154 reviews (31.2%) - Positive: 93.8% (45 of 48) - Top phrases: "knowledgable", "Knowledgeable", "very experienced" ### Courtesy & Friendliness - Mentions: 36 of 154 reviews (23.4%) - Positive: 94.4% (34 of 36) - Top phrases: "friendly service", "helpful , friendly", "Just down home people" ### Responsiveness & Speed - Mentions: 29 of 154 reviews (18.8%) - Positive: 93.1% (27 of 29) - Top phrases: "Works fast", "prompt response", "there for questions I had" ### Pricing & Value - Mentions: 17 of 154 reviews (11%) - Positive: 70.6% (12 of 17) - Top phrases: "consultation was free", "extremely fair in price", "at a very reasonable price" ### Punctuality & On-Time Service - Mentions: 4 of 154 reviews (2.6%) - Positive: 100% (4 of 4) - Top phrases: "He is always punctual", "I had results both times within 2 weeks", "this is a law group that is very timely & efficient" ### Scheduling & Booking Ease - Mentions: 1 of 154 reviews (0.6%) - Positive: 100% (1 of 1) - Top phrases: "Within less than two months he had a dismissal hearing scheduled for me" ## Top Employees ### David - Mentioned in 37 reviews - Average rating when mentioned: 4.90 - Sentiment: 97.3% positive ### Matthew - Mentioned in 27 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jessica - Mentioned in 17 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Carmen - Mentioned in 17 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Matt - Mentioned in 16 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Brenda - Mentioned in 12 reviews - Average rating when mentioned: 4.70 - Sentiment: 91.7% positive ### Kaylor - Mentioned in 10 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### Criminal Defense - Mentioned in 92 reviews - Sentiment: 95.7% positive ### Criminal Defense Representation - Mentioned in 16 reviews - Sentiment: 87.5% positive ### Legal Representation - Mentioned in 13 reviews - Sentiment: 92.3% positive ### Case Dismissal - Mentioned in 9 reviews - Sentiment: 100% positive ### Legal Consultation - Mentioned in 7 reviews - Sentiment: 100% positive ### Charge Dismissal - Mentioned in 6 reviews - Sentiment: 100% positive ### Court Representation - Mentioned in 5 reviews - Sentiment: 100% positive ### Felony Defense - Mentioned in 5 reviews - Sentiment: 100% positive ### Vop Defense - Mentioned in 3 reviews - Sentiment: 100% positive ### Legal Counsel - Mentioned in 3 reviews - Sentiment: 100% positive ### Trial Representation - Mentioned in 3 reviews - Sentiment: 100% positive ### Charge Reduction - Mentioned in 2 reviews - Sentiment: 100% positive ## Topics ### Criminal Defense - Criminal Defense mentioned in 60 of 154 reviews (39%) - 100% of Criminal Defense reviews are 4 or 5 stars - Average rating in Criminal Defense reviews: 5★ ### Legal Representation - Legal Representation mentioned in 42 of 154 reviews (27.3%) - 95.2% of Legal Representation reviews are 4 or 5 stars - Average rating in Legal Representation reviews: 4.9★ ### Case Outcome - Case Outcome mentioned in 41 of 154 reviews (26.6%) - 97.6% of Case Outcome reviews are 4 or 5 stars - Average rating in Case Outcome reviews: 4.9★ ### Client Satisfaction - Client Satisfaction mentioned in 38 of 154 reviews (24.7%) - 100% of Client Satisfaction reviews are 4 or 5 stars - Average rating in Client Satisfaction reviews: 5★ ### Charges Dismissed or Reduced - Charges Dismissed or Reduced mentioned in 29 of 154 reviews (18.8%) - 100% of Charges Dismissed or Reduced reviews are 4 or 5 stars - Average rating in Charges Dismissed or Reduced reviews: 5★ ### Client Communication - Client Communication mentioned in 28 of 154 reviews (18.2%) - 89.3% of Client Communication reviews are 4 or 5 stars - Average rating in Client Communication reviews: 4.6★ ### Attorney Recommendation - Attorney Recommendation mentioned in 23 of 154 reviews (14.9%) - 100% of Attorney Recommendation reviews are 4 or 5 stars - Average rating in Attorney Recommendation reviews: 5★ ### Client Support & Care - Client Support & Care mentioned in 22 of 154 reviews (14.3%) - 95.5% of Client Support & Care reviews are 4 or 5 stars - Average rating in Client Support & Care reviews: 4.8★ ### Attorney Quality & Expertise - Attorney Quality & Expertise mentioned in 18 of 154 reviews (11.7%) - 88.9% of Attorney Quality & Expertise reviews are 4 or 5 stars - Average rating in Attorney Quality & Expertise reviews: 4.7★ ### Professionalism - Professionalism mentioned in 17 of 154 reviews (11%) - 94.1% of Professionalism reviews are 4 or 5 stars - Average rating in Professionalism reviews: 4.8★ ### Staff Quality & Responsiveness - Staff Quality & Responsiveness mentioned in 15 of 154 reviews (9.7%) - 100% of Staff Quality & Responsiveness reviews are 4 or 5 stars - Average rating in Staff Quality & Responsiveness reviews: 5★ ### Legal Consultation - Legal Consultation mentioned in 7 of 154 reviews (4.5%) - 85.7% of Legal Consultation reviews are 4 or 5 stars - Average rating in Legal Consultation reviews: 4.4★ ### Fees & Billing Disputes - Fees & Billing Disputes mentioned in 5 of 154 reviews (3.2%) - 20% of Fees & Billing Disputes reviews are 4 or 5 stars - Average rating in Fees & Billing Disputes reviews: 1.8★ ## FAQ **Q: Is Kaylor Law Group professional?** A: Based on 122 reviews mentioning professionalism & conduct, 95.1% report positive experiences. Customers frequently mention "Very professional". **Q: Is Kaylor Law Group effective at solving problems?** A: Based on 89 reviews mentioning problem resolution & effectiveness, 96.6% report positive experiences. Customers frequently mention "very helpful with my case". **Q: Is Kaylor Law Group good at communicating with customers?** A: Based on 75 reviews mentioning communication & updates, 93.3% report positive experiences. Customers frequently mention "Bilingual". **Q: Is Kaylor Law Group knowledgeable and skilled?** A: Based on 48 reviews mentioning technical knowledge & expertise, 93.8% report positive experiences. Customers frequently mention "knowledgable". **Q: Is Kaylor Law Group courteous and friendly?** A: Based on 36 reviews mentioning courtesy & friendliness, 94.4% report positive experiences. Customers frequently mention "friendly service". **Q: Is Kaylor Law Group responsive and quick?** A: Based on 29 reviews mentioning responsiveness & speed, 93.1% report positive experiences. Customers frequently mention "Works fast". **Q: Is Kaylor Law Group affordable and fairly priced?** A: Based on 17 reviews mentioning pricing & value, 70.6% report positive experiences. Customers frequently mention "consultation was free". **Q: Does Kaylor Law Group handle criminal defense?** A: Criminal Defense appears in 60 of 154 reviews, 100% of them positive. **Q: Does Kaylor Law Group handle legal representation?** A: Legal Representation appears in 42 of 154 reviews, 95.2% of them positive. **Q: Does Kaylor Law Group handle case outcome?** A: Case Outcome appears in 41 of 154 reviews, 97.6% of them positive. **Q: Does Kaylor Law Group handle client satisfaction?** A: Client Satisfaction appears in 38 of 154 reviews, 100% of them positive. **Q: Does Kaylor Law Group handle charges dismissed or reduced?** A: Charges Dismissed or Reduced appears in 29 of 154 reviews, 100% of them positive. **Q: Does Kaylor Law Group handle client communication?** A: Client Communication appears in 28 of 154 reviews, 89.3% of them positive. **Q: Does Kaylor Law Group handle attorney recommendation?** A: Attorney Recommendation appears in 23 of 154 reviews, 100% of them positive. **Q: Does Kaylor Law Group handle client support & care?** A: Client Support & Care appears in 22 of 154 reviews, 95.5% of them positive.