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Topic

Client Communication

89.3% positive

Across 154 reviews of Kaylor Law Group in Lakeland, FL, client communication appears in 28 reviews (89.3% positive), from 2016-01-29 through 2026-04-20.


Key findings

  • Client Communication mentioned in 28 of 154 reviews (18.2%)

  • 89.3% of Client Communication reviews are 4 or 5 stars

  • Average rating in Client Communication reviews: 4.6★

Aspects most discussed in these reviews

  • Communication & Updates

    93%26 mentions
  • Professionalism & Conduct

    89%25 mentions
  • Problem Resolution & Effectiveness

    54%15 mentions
  • Responsiveness & Speed

    50%14 mentions
  • Courtesy & Friendliness

    29%8 mentions
  • Technical Knowledge & Expertise

    18%5 mentions

Reviews mentioning client communication

November 10, 2025

Christine Essary

Matthew Kaylor was so very professional and communicated with my son and me I would recommend him very highly if you ever need a good lawyer he is the #1 as far I'm concerned

Response from owner

Hi Christine, thanks for the kind words.

December 15, 2025

September 19, 2025

J Grays

David Kaylor is a extremely professional attorney who delivered excellent results for my daughter’s case. He was able to get all of the charges dropped, which I am truly grateful for. While my daughter was incarcerated, he made sure to keep me updated and communicated clearly so I always knew what was going on. His office staff was also extremely helpful whenever I called, which made the process easier to navigate. I highly recommend David Kaylor and his team.

Response from owner

Thank you Mr. Grays!

December 15, 2025

September 18, 2025

christine feliciano

There’s no words to describe how grateful I am with this law firm from the front desk to the layer Mr Kaylor, they were fast, they are very attentive and also, always receiving calls to let me know how was my case I HIGHLY RECOMMEND THEM!!! %100

Response from owner

Thank you Ms. Feliciano for the kind words about our office.

March 6, 2026

August 28, 2025

jon scott

Hiring this lawyer was one of the worst decisions I’ve made. Communication was terrible — he rarely returned calls or emails, and when he did, the answers were rushed and unhelpful. I was billed for services I don’t believe were ever actually provided, and nothing was ever explained in detail. Instead of giving me confidence, he made me feel ignored and taken advantage of. If you’re looking for someone who will actually fight for you and keep you informed, I strongly suggest looking elsewhere.

Response from owner

Hi Mr. Scott, I am sorry to hear you were dissatisfied with your decision to hire us. I would be willing to speak with you to discuss your concerns if you wanted to give me a call.

December 15, 2025

May 13, 2025

Bryce Rodriguez

I personally could not be more thankful for the attentiveness and help of David Kaylor and his firm. I was also helped by his assistant Carmen Alexander who was sure to stay in contact to keep me updated and guide me through each step. To anyone that is in need of legal counsel, I encourage them to reach out and spread the word!

Response from owner

Bryce- Thank you for the review. I'm glad we could help. David

May 16, 2025

May 13, 2025

Javier Rodriguez

David Kaylor was so gracious and helpful with our son’s case, Carmen his assistant did a superb job keeping us informed and on top of any updates, they were flawless in the process, resolved the issue, got it tossed out and the whole process was complete painless on our family, I recommend the firm to anyone in need! Awesome job David and Carmen!❤️

Response from owner

Mr. Rodriguez- Bryce is good young man and I am glad we could help get this behind him. David

May 16, 2025

February 12, 2025

Heather Beach

I’m very thankful for attorney David Kaylor who represented me during such a stressful time for not only me but my family! He was on top of my case and was very thorough and kept me informed. His legal assistant Mrs. Carmen Alexander was very pleasant and quick to get back with me on any questions that I had. My case was dismissed and I’m grateful for making the decision to hire Mr. Kaylor to represent me! If your looking for an attorney who has your back…I 100% recommend his law firm!

Response from owner

Thank you for the great review. My brother and I were born and raised in Polk County and we consider it an honor to work here helping people like yourself. David

May 16, 2025

June 13, 2024

Admin Team

We hired Mr. Matthew Kaylor as our attorney and we were very pleased with his legal advise during the process. Whenever I emailed Jessica with any questions or updates, Mr. Matthew would respond in a timely manner. We were very pleased with their service and we would truly recommend them for any legal representation.

Response from owner

Thank you Ms. Rexach.

December 11, 2024

April 25, 2024

Frederick Beyer

Kaylor Law Group is a fantastic law firm to have representing you in the time of need. Matt was fantastic in all aspects keeping me informed as to what was happening with my case. Jessica was also instrumental in apprising me on the progress though out the process and there for questions I had. If there were 6 stars to give I would have.

Response from owner

Thank you for the review! I'm glad you are satisfied with the results you received.

May 15, 2024

April 30, 2023

Brian West

They were very helpful in always. Very professional and resolved my issues in a very timely fashion. We're also very good about answering any questions and concerns that came up.

Response from owner

Thank you!

March 26, 2025

February 28, 2023

Dale Simmons

Matthew Kaylor and his assistant Jessica Hernandez were very professional and above all honest! They communicated to me each step of the way. They were the best decision I made with my case. I would highly recommend using this law group to anyone!! Thank you again for being in my corner!!

Response from owner

Thank you, Mr. Simmons!

March 26, 2025

December 10, 2022

Logan Winkle

I am without words. Today was such an amazing day for me. My case was dismissed! All thanks to David Kaylor and his team. He was such a great attorney to work with from day 1 of reaching out to him the day I got out of jail, all the way up until today. Watching him work his magic in the courtroom was nothing short of amazing. I had never been arrested before and I was falsely arrested for the first time in my life back in October. When i got out on bail he was my first phone call. I explained what happend and he assured me we had a good case just to hang in there. And I did, barely lol he’s not like others who go months without reaching out and letting you know what’s going on, it seemed like once a week he was reaching out or his legal assistant Carmen (who is also outstanding) to tell me what they were working on or to ask questions for clarity. Within less than two months he had a dismissal hearing scheduled for me and he went in and worked his magic and in less than 30 minutes the judge granted the dismissal. I can’t say how thankful I am for him. If anything ever did happen again (lord let’s hope not). I can say without a shadow of a doubt, he will be my first phone call.

Response from owner

it was a pleasure representing you. I wish you the best.

February 5, 2025

July 26, 2022

Luis Rosa

I highly recommend Kaylor Law Group to anyone facing criminal charges. Brenda Ramirez was very knowledgeable and helped me understand the process from start to finish. Carmen kept me updated when Brenda was not available and she was very helpful and informative as well. 10/10!!

Response from owner

Brenda Ramirez is no longer with our firm. She is now Judge Ramirez. But we are still here to help anyone that needs a criminal defense attorney.

March 24, 2026

June 29, 2022

Jennifer Proferes

I can’t say enough about David and Matt. They are both amazing and really made sure that I knew all of my options from our very first conversation until our case was over. They made sure that I was informed each and every time something was going on with the case. My husband and I were both 100% pleased with the outcome and will forever be grateful for the hard work David, Matt, and their team did for us!

Response from owner

Thank you Ms. Proferes. It was our honor to represent you.

March 24, 2026

April 27, 2022

Darlyn De Jesus

BRENDA RAMÍREZ WAS SO RUDE AND SHE HUNG UP ON MY FACE FOR NO REASON, WORST LAWYER EVER.SHE DONT KNOW WHAT SHE DOING.

Response from owner

I respectfully disagree. Brenda Ramirez was an amazing attorney and we were very proud to have her associated with our firm. She is now Judge Ramirez.

March 24, 2026

January 19, 2022

Jerica Hutto

Mr. David Kaylor worked my case for me and is an attorney I would highly recommend. This was my first time ever being in trouble and he didn’t hesitate to reassure me and answer any and all questions I had. He communicated very well with me during the whole time he represented me. I honestly couldn’t of picked a better attorney to handle my situation. I’m so thankful for him and his assistants for getting me through this!

Response from owner

Thank you for the review.

March 24, 2026

January 6, 2022

Gail Holloway

Mrs.LETO IS SO VERY KIND AND Explains EVERYTHING TO YOU AND HER SECRETARY IS SO SWEET,THIS DISABILITY SECRETARY IS A SWEET LADY AND EXPLAINS EVERYTHING TO YOU! I would recommend them to anybody! GOD Bless you and your family's ❤️ Happy New year

Response from owner

Thank you for the review.

March 24, 2026

August 19, 2021

Taylor Doyle

I would definitely recommend Matthew Kaylors services. He is very responsive and takes time to answer any and all questions you may have. He handled our family members case and we got exactly the outcome we wanted.

Response from owner

Thank you. It was our honor to help.

March 24, 2026

March 17, 2021

Anthony Bowen

This lawyer is very professional he kept it honest with me from the beginning of my case to the end he doesn’t force you to take any deals he works with you 100% throughout your case I’d highly recommend him to anyone trying to resolve a case.

December 9, 2020

Christina Garcia

David Kaylor had my case. The case was so strenuous but he never gave up on my case or situation. I would recommend him to anyone. His assistant “ Carmen” was wonderful as well. She kept me informed on everything. Thanks

November 16, 2020

Damian Parker

Matt Kaylor is a awesome attorney he has done everything he said he would do and I feel he actually cares and he doesn’t feed you a line of B.S his staff is always very pleasant and they keep you informed of what’s going on in my eyes I believe he is the best attorney in town

September 15, 2020

Garry Harding

They were very helpful with my case and helping to keep me informed on what I needed to do . Gave me real peace of mind .

January 24, 2020

Kevin Hoeben

Ms. Brenda Ramirez and her staff very professional and patient. I was my first time with legal issues and Ms. Ramirez explained the issue and the process in a way I understood. She calmed my nerves and instilled confidence for her to fight my case. Had a very positive outcome with my case thanks to her hard work!

Response from owner

We miss Brenda. Our loss was the 10th Judicial Circuit’s gain as she is now!Judge Ramirez.

March 24, 2026

September 20, 2019

Shawn Donadio

Decent lawyer for standard cases. Knows the local judges and states attorneys which is helpful. They got a little confused about my court dates and exactly who I was so the personal attention was lacking.

May 28, 2019

Annette Garcia

Googled Kaylor Law Group and Holly Molly!! The reviews were all awesome so of course I jumped on it!! I did not really know what to expect or what the heck I was doing! Thank god for this Law Group!! Extremely detailed, very informative and I mean they break everything down for you so you understand the legal jargon. I did my research and spoke to a few other attorneys in the Lakeland area and they were more concerned with $$ as oppose to actually helping me. I must have called the Kaylor Law office 5 times with questions before retaining them and they were so helpful. I would recommend attorney David Kaylor and this Law firm!! Your in great hands and rest assured they get things handled.

July 13, 2018

Tianna Hunt

The Kaylor Law Group assisted me tremendously and I am well pleased with the services rendered. I will be sure to recommend your firm to anyone needing legal counsel. Carmen- Thank you for readily accepting my calls and assisting me with my queries. Attorney Ramirez- It was a pleasure working with you, you answered all questions I had throughly and left no page unturned when explaining all details. You made me feel very comfortable when speaking with you, a pity we were unable to meet in person. Attorney Kaylor- You came and gave me a breath of fresh air this afternoon in the courtroom. Thank you for speaking with the prosecutor on my behalf. It was a truly a weight lifted off of my shoulder with your suggestions. You’re professionalism was outstanding and you were very courteous. Once again, I can’t express how grateful and thankful I am for all your help. May God continue to bless you all! Continue to remain and provide phenomenal service to your clients.

June 3, 2018

Michael Wrobel

Brenda Ramirez was very professional and responded quickly to any questions we had. Highly recommend this firm

Response from owner

Thank you for recommending us. Unfortunately, Brenda is no longer with us as she is now Judge Ramirez. We miss her every day. But we are still here and ready to help if you need us. David Kaylor

March 24, 2026

November 29, 2017

Samantha Cornelius

Mr. Kaylor was very professional with my son's juvenile criminal case. He was prompt showing up to court the numerous times we went. He always answered my questions and I never felt rushed. I would reccomend him with the highest regard. He was wonderful. And his office staff is the sweetest you will come across. Samantha C.