Lakeland, FL
What customers say about Kaylor Law Group
Kaylor Law Group in Lakeland, FL has collected 154 customer reviews spanning from January 2016 through April 2026, with an overall positive sentiment rate of 93.5% and a sentiment score of 0.84. The trend in reviews is improving over time. Professionalism & Conduct was the most frequently discussed aspect, appearing in 122 reviews with a 95.1% positive rate, followed by Problem Resolution & Effectiveness at 89 mentions and 96.6% positive — the highest-rated aspect in the dataset.
Communication & Updates drew 75 mentions at 93.3% positive, while Technical Knowledge & Expertise (48 mentions, 93.8%) and Courtesy & Friendliness (36 mentions, 94.4%) also rated strongly. Responsiveness & Speed earned 93.1% positive across 29 mentions. Pricing & Value, mentioned in 17 reviews, returned a notably lower 70.6% positive rate — the only aspect approaching the threshold of concern — and the Fees & Billing Disputes topic, drawn from 5 reviews, registered just 20% positive, indicating a small but consistent pattern of dissatisfaction around billing.
Among named attorneys and staff, David was mentioned most frequently (37 mentions, 4.9 average rating), followed by Matthew (27 mentions, 5.0), Jessica (17 mentions, 5.0), Carmen (17 mentions, 5.0), and Matt (16 mentions, 5.0). Criminal Defense was the dominant service category with 92 mentions and a 95.7% positive rate; Case Dismissal and Legal Consultation each achieved 100% positive marks across 9 and 7 mentions respectively. Topically, reviewers highlighted favorable case outcomes (41 reviews, 97.6% positive), charges dismissed or reduced (29 reviews, 100% positive), and attorney recommendations (23 reviews, 100% positive).
“David Kaylor had my case. The case was so strenuous but he never gave up on my case or situation. I would recommend him to anyone. His assistant “ Carmen” was wonderful as well. She kept me informed on everything. Thanks”
Client Communication was positive in 89.3% of its 28 reviews, and Attorney Quality & Expertise was positive in 88.9% of 18 reviews. In summary, Kaylor Law Group receives broadly strong feedback for its criminal defense work, attorney professionalism, and case results, with the primary area of criticism centered on fees and billing practices.
Cite this summary