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Topic

Staff Quality & Responsiveness

100% positive

Across 154 reviews of Kaylor Law Group in Lakeland, FL, staff quality & responsiveness appears in 15 reviews (100% positive), from 2016-01-29 through 2026-04-20.


Key findings

  • Staff Quality & Responsiveness mentioned in 15 of 154 reviews (9.7%)

  • 100% of Staff Quality & Responsiveness reviews are 4 or 5 stars

  • Average rating in Staff Quality & Responsiveness reviews: 5★

Aspects most discussed in these reviews

  • Communication & Updates

    87%13 mentions
  • Professionalism & Conduct

    87%13 mentions
  • Technical Knowledge & Expertise

    47%7 mentions
  • Courtesy & Friendliness

    40%6 mentions
  • Responsiveness & Speed

    33%5 mentions
  • Problem Resolution & Effectiveness

    27%4 mentions

Reviews mentioning staff quality & responsiveness

April 20, 2026

Jason Fowler

I recently hired David to represent me, and Matt actually went to court with me. They are both very knowledgeable, cool, and easy to work with. They are straightshooters and are not power trippers. All staff are very respectful and polite. There were sometimes I called, whether outside of business hours or everyone was busy at the time, and I had to leave a message; and I got a return call in less than 10 minutes. One time, David actually very promptly returned my call when he was on vacation in Colorado. I would definitely hire this firm again and highly recommend them to anyone needing legal representation.

Response from owner

Mr. Fowler- Thank you for the review. It was our honor to represent you. My brother and I were born and raised in Polk County and enjoy what we do as we get to help good people like you. David Kaylor

May 12, 2026

May 16, 2025

Ronald Fernandez

I had a great experience working with David S. Kaylor and his team. They were professional, knowledgeable, and helped me get a good outcome in my case. Carmen, the secretary, was especially great—very helpful and kind throughout the whole process. I highly recommend this firm to anyone who needs legal help

Response from owner

Mr. Fernandez- It was pleasure representing you. Thank you for the kind review.

May 16, 2025

May 13, 2025

Bryce Rodriguez

I personally could not be more thankful for the attentiveness and help of David Kaylor and his firm. I was also helped by his assistant Carmen Alexander who was sure to stay in contact to keep me updated and guide me through each step. To anyone that is in need of legal counsel, I encourage them to reach out and spread the word!

Response from owner

Bryce- Thank you for the review. I'm glad we could help. David

May 16, 2025

June 21, 2024

Alba Martinez

Very well recommended. I hired him on Monday June 17th and by Wednesday June 19th all my charges were drop. I appreciate everything you did for me. Jessica is an awesome assistant she help me through everything even when I send her a million email to help me with my case. Thank you The Kaylor Law Group.

Response from owner

Thank you Alba!

December 11, 2024

May 15, 2024

Odkul Yeters

My name is Byron and I was falsely accused of some things. I am very overjoyed I was able to receive Kaylor Law group services. Matthew is a very knowledgeable attorney and his staff has been nothing but great. No joke! I was very lost and didn't know what to do, i had a previous attorney that was disappointing. Take it from me and this review, this is a 5 star Law group. Thanks to everyone their, you guys are the best.

Response from owner

Thank you for the kind words.

May 15, 2024

April 25, 2024

Frederick Beyer

Kaylor Law Group is a fantastic law firm to have representing you in the time of need. Matt was fantastic in all aspects keeping me informed as to what was happening with my case. Jessica was also instrumental in apprising me on the progress though out the process and there for questions I had. If there were 6 stars to give I would have.

Response from owner

Thank you for the review! I'm glad you are satisfied with the results you received.

May 15, 2024

September 19, 2023

Charles Kearns

I had a very good experience with this firm. David and Carmen walked me through this very difficult time. I have no complaints and highly recommend David Kaylor and his assistant Carmen.

Response from owner

Mr. Kearns- You're a good man and it was an honor to represent you. Thank you for your service to our country. David

May 15, 2024

June 1, 2023

Milagros “Millie” Garcia

The front office staff is awesome! From the smile that greets you at the front door, always available when you call and their due diligence makes for a great first impression. The attorney's are attentive, very knowledgeable and have an awesome bedside manner. I would so totally recommend the Kaylor Law Group!

Response from owner

thank you for your review. We take what we do seriously. We make sure that every client is treated with dignity and respect in addition to our very best efforts to provide outstanding legal representation.

February 5, 2025

July 26, 2022

Luis Rosa

I highly recommend Kaylor Law Group to anyone facing criminal charges. Brenda Ramirez was very knowledgeable and helped me understand the process from start to finish. Carmen kept me updated when Brenda was not available and she was very helpful and informative as well. 10/10!!

Response from owner

Brenda Ramirez is no longer with our firm. She is now Judge Ramirez. But we are still here to help anyone that needs a criminal defense attorney.

March 24, 2026

May 9, 2022

AL Garcia

Things could not have gone smoother the entire law office was helpful very experienced and attorney Brenda Ramirez came prepared to win. THANK YOU!

Response from owner

Brenda Ramirez is no longer with our firm. She is now Judge Ramirez. However, we are still here and ready to help if you ever need us again.

March 24, 2026

January 6, 2022

Gail Holloway

Mrs.LETO IS SO VERY KIND AND Explains EVERYTHING TO YOU AND HER SECRETARY IS SO SWEET,THIS DISABILITY SECRETARY IS A SWEET LADY AND EXPLAINS EVERYTHING TO YOU! I would recommend them to anybody! GOD Bless you and your family's ❤️ Happy New year

Response from owner

Thank you for the review.

March 24, 2026

June 30, 2021

Karla LeAnn

Hands down the best law firm I’ve ever dealt with. Never disappointed!! I wouldn’t deal with anyone else. Brenda is amazing!!!!!!

Response from owner

Brenda is amazing. We miss her every day. She is now Judge Ramirez. However, my brother Matthew and I are still here and ready to help anybody that needs us. David Kaylor

March 24, 2026

December 8, 2020

Spencer Murphy

Good people doing good work, from secretary to lawyers. Made it real easy for me, I gave them the information they needed and they did the rest, thankful to have found them when I did.

November 16, 2020

Damian Parker

Matt Kaylor is a awesome attorney he has done everything he said he would do and I feel he actually cares and he doesn’t feed you a line of B.S his staff is always very pleasant and they keep you informed of what’s going on in my eyes I believe he is the best attorney in town

October 16, 2018

Julie Pelletier

David Kaylor was absolutely amazing in my case. I attained him to put a motion to terminate my community control probation. He won the case in less than two minutes! The ladies in the office were so helpful and re-assuring through out the entire process! David Kaylor was a wonderful lawyer and you could tell the judge and the prosecutor respected him greatly! I would recommend him 1000 times over! Thank you Kaylor Law Group!