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Topic

Client Support & Care

95.5% positive

Across 154 reviews of Kaylor Law Group in Lakeland, FL, client support & care appears in 22 reviews (95.5% positive), from 2016-01-29 through 2026-04-20.


Key findings

  • Client Support & Care mentioned in 22 of 154 reviews (14.3%)

  • 95.5% of Client Support & Care reviews are 4 or 5 stars

  • Average rating in Client Support & Care reviews: 4.8★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    95%21 mentions
  • Communication & Updates

    91%20 mentions
  • Courtesy & Friendliness

    55%12 mentions
  • Problem Resolution & Effectiveness

    55%12 mentions
  • Technical Knowledge & Expertise

    36%8 mentions
  • Pricing & Value

    14%3 mentions

Reviews mentioning client support & care

March 24, 2026

Stacey Borders

I have nothing but positive things to say about Kaylor Law Group. David is trustworthy, patient and dependable. He's helped our family during very hard time. I highly recommend!

Response from owner

Thank you for kind review. It was our honor to help your family.

March 24, 2026

December 11, 2025

Ayana DaBeautiful 1

I am beyond thankful for my attorney Matthew Kaylor and his assistant Jessica Hernandez. They stood by me during one of the hardest seasons of my life and fought on my behalf. Their knowledge, compassion, and dedication helped me with my case. I truly felt supported the entire time. I highly recommend Matthew Kaylor to anyone looking for a attorney who truly care about their clients.

Response from owner

Hi Ms. Howard, we are grateful that you took the time to leave us a review. I know how stressful that was for you and I'm glad we got the resolution you were looking for. Please give us a call if you ever need anything else.

December 11, 2025

November 5, 2025

John Burton

Kaylor Law represented me recently. They helped me feel reassured, at ease and helped me understand the legal process. So thankful to Matthew Kaylor for his expertise, and thankful to Jessica Hernandez for walking me through the process!

Response from owner

Hi John Burton, Thank you for leaving this wonderful review for us!! We are always there for you. Wish you All the Best - Kaylor Law Group

November 7, 2025

September 9, 2025

The Dupper

Sadly, good lawyers cost good money. If you find yourself on the wrong side of Johnny Laws Billy Club and own a business or have a job and need availability, you really need to hire a good defense attorney. This is going to allow you to keep a lot of worry at bay once you have your first appearance and get bailed out. Allowing you to continue to prosper while waiting on the States/Feds conclusion on weather to go to trial. There may be many hearings and negotiating on your case(depending on severity of Charge) until it goes to court, get a plea or possibly dropped altogether. Your lawyer will go to these for you. My experience was with Matthew. Very confident and knows the system. My outcome was pretty much note for note what he said it would be in 5 minutes of sitting down with him(results will vary). I don't know if he does payment plans, but I can't insist enough on telling the judge at your first appearance you are hiring your own lawyer. Public Defenders are over worked and underpaid. You may get one that's tenacious, may. You are in possibly one of the most stressful situations a human being can be subject to as you are being processed. You aren't going to know what time it is and you have no bearings on where you are going during transport. The food, don't get me started. Depending on the charge you may feel suicidal. I did. DON'T DO IT! Talk to these guys instead. They may save your life. Matt saved mine.

Response from owner

Thank you for the kind words. I am glad you are so happy with the results.

December 15, 2025

July 7, 2025

Carter

I would like to express my gratitude to Attorney David Kaylor for his exceptional legal representation and support throughout my case. From our initial consultation, Mr. Kaylor demonstrated the highest standards of professionalism, integrity, and expertise. He took the time to clearly explain every aspect of the legal process, ensuring that I was fully informed and confident in each decision. His dedication to achieving the best possible outcome was evident at every stage. What truly distinguishes Mr. Kaylor, however, is his genuine care for his clients beyond the courtroom. His guidance and encouragement played a pivotal role in helping me get my life back on track during a particularly dark place I was in. The many positive changes that have followed would not have been possible without his support. Mr. Kaylor is not only an outstanding attorney but also a person of character and compassion. I highly recommend Attorney David Kaylor to anyone seeking a highly skilled, dedicated legal advocate who truly prioritizes his clients’ well-being. His expertise, integrity, and support set him apart, and I am grateful for everything he has done for me.

Response from owner

Carter- Thank you for the kind review. We are so happy for you and your family. Your progress was extraordinary and I was honored to represent you. David Kaylor

July 24, 2025

June 20, 2025

Patrick Denezier

Mr. David And his team are excellent. They are very professional and ready to help anyone with criminal case accusations. They have the skills and knowledge to do so. Carmen is very professional and she’s very good at following up with updates and support. I’m grateful.

Response from owner

Thank you Patrick. It was a pleasure representing you.

June 30, 2025

June 5, 2025

Kendra Hall

Hired Matt for my husband’s case and it was dismissed! Everyone in the office was great and so helpful during a very stressful time in our families life. They kept us very informed and answered any questions we had. 100% recommend the Kaylor Law group!

Response from owner

Thank you Kendra.

June 30, 2025

December 4, 2024

ricardo rodriguez

I have to take the time to thank mr. Matthew Kaylor in defending me in my situation. I had a great deal of stress and thanks to this law firm. My reputation is saved my mind at ease and now I can continue living my normal life. Thank you so much from the bottom of my heart.

Response from owner

Thank you Mr. Rodriguez. I'm sorry you had to go through that ordeal and I'm grateful you chose my firm to assist you.

December 11, 2024

October 30, 2024

Jazmin Colon

The best law Group al way there for me in my process made me and my family feel very calm in the worse moments in my life I recommend this firm 10000%

Response from owner

Thank you Jazmin. I was very happy we were able to get your case dismissed.

October 30, 2024

October 22, 2024

Mama Heidi

I don't even know where to begin....David and Carmen turned this horrible nightmare into a great outcome for my son. You will never know how much this means to me. Professional, courteous, and always there to help with any questions/concerns I had. It was a long road, but David got us the outcome we had hoped for! Thank you again from the bottom of my heart!!!!

Response from owner

That was a tough case...but we all hung in there! You and your son were wonderful and I was honored to have been his attorney.

October 28, 2024

January 23, 2024

Curtis Ryner

Kaylor Law group is exceptional and very professional. I ran into a bad situation and upon reaching out to Mr. Mathew Kaylor I definitely knew all was going to be just fine. My charges was reduced to a misdemeanor with probation and I was definitely satisfied. Jessica Hernandez and Carmen Alexander very friendly and knowledgeable individuals. They stood with me throughout my 1 year ordeal till the end with no regrets I would definitely recommend Kaylor Law Group. That's the "A" team the winning team. Kudos to Matt,Jessica and Carmen. Thank you all soon much.

Response from owner

Thanks Curtis. It was a pleasure representing you.

December 11, 2024

December 29, 2023

Florida Native

Don't waste your time calling them unless you have thousands of dollars to dish out before they will even ask for the facts about the case. They could care less about people's well-being. It's all about the money for them. I have NEVER talked to a more arrangement person in my life. I understand requiring a retainer up front but demanding payment in full for what he thinks it will cost. The case is being dropped asap but he didn't want to hear that. They are the reason people having such a negative attitude about attorneys. Too bad he told me all the money or no help. He could have cared less about the defendant and their well being. I would have had no problem paying a retainer for a case that is going to be dropped, so easy money for them. But their response just proves that it's ALL about the money and doesn't matter about the case or how easy it would be to take care of. I pray that my spouse doesn't do anything drastic before the public defenders office helps next week. That will be blood on their hands but after talking to him. He won't lose a second of sleep over it. I will pray for his sole

Response from owner

Today is the Friday before the New Year's weekend. I think our firm is about the only law office open this week in Polk County and I was willing to get started on the case today. This included filing the motion he was seeking on behalf the person accused by noon and trying to get it set for hearing asap. We discussed the case at length and the fee quoted was the same fee we charge everyone for the type of case he was calling about. I offered to reduce my initial retainer significantly and put him on a payment plan. He wanted me to work for nothing (seriously...not a dime) with a promise that he would pay me when he could. An attorney has to file a Notice of Appearance with the court before they begin working on a case. Once that Notice of Appearance is filed, we become the attorney of record and have obligations to appear in court, conduct discovery, file motions, meet with the client, etc...whether we are paid or not. I was born and raised in Polk County and I am proud to work here. We take our jobs seriously and charge rates that are very fair. However, no person will stay in business long working for free. David Kaylor

December 29, 2023

August 21, 2023

Josh Medrano

Eric the lawyer and Mrs Alexander the assistant was very easy to work with and helped with everything in my case I would highly recommend the Kaylor law group for your legal needs they understand the struggle and will help you get what you need

Response from owner

Thank you. Mr. Gardner is no longer with our firm but if you ever need a lawyer please give us a call.

March 26, 2025

April 4, 2023

kristina hall

When the situation first began I was very nervous and did not know where to start when I contacted Matthew Kaylor he was so kind and reassuring. He followed through on everything he said and fought for my boyfriend. I would definately use him again and I highly recommend kaylor law firm. Thank you again for everything.

Response from owner

Thank you, Kristina!

March 26, 2025

June 24, 2022

W F (FloRida)

David Kaylor is first an Honest man! Went out of his way to assist me in answering questions that attorneys would normally charge and arm for. His assistant was so awesome too. She was quick to assist him on getting information to me in real time as she was looking into things upon his request. If you need a guy who’s extremely fair in price and will walk you through even just a consultation, it’s Kaylor law group. He calmed me down when I felt I was losing everything. Assured me not to worry and things will work out. Thank you sir!

Response from owner

Thank you!

March 24, 2026

May 4, 2022

Neil Waseman

They make you feel comfortable, tell you what you really need to hear about your case and then lead you through the legal jungle helping you make the right decisions because you have all the information needed! Thank you Kaylor Law Group!

Response from owner

Thank you Mr. Waseman.

March 24, 2026

December 10, 2021

Cat Atkinson

Brenda made me feel confident about my situation from our first conversation, even before she read my paperwork. After I was served, she reviewed everything and assured me we'd get it taken care of. When we met in person, she told me she would carry my anxiety for me in court the next day, and that's exactly what she did. After my case was dismissed Brenda made sure to ask me if I was okay, which meant so much. She has such a calming demeanor, it really put me at ease throughout the entire process. Thank you so much Brenda!! Highly recommend Brenda and Kaylor Law Group.

Response from owner

Brenda was a great attorney. We miss her every day. She is now Judge Ramirez.

March 24, 2026

August 15, 2021

Romy B

The way my boyfriends case was handled exceeded my expectations. Matthew Kaylor got the job done. Because of him and his team we are able to move on with our lives. For his professionalism, curtesy, prompt response, and the way he cares for his clients, he deserves more than 5 stars !!! I highly recommend Kaylor Law Group to friends and family. If you ever find yourself in an situation and require legal council, call Kaylor Law Group! Thank you again from the bottom of my heart!

Response from owner

Thank you for the review.

March 24, 2026

September 15, 2020

Garry Harding

They were very helpful with my case and helping to keep me informed on what I needed to do . Gave me real peace of mind .

February 28, 2020

Angela Hamilton

This law group deserves alot more than 5 stars. I have had my fair share of troubles and had have hired many lawyers. Had I did a little better research many years ago I would of hired Kaylor Law Group. I met with David Kaylor and hands down he is the most honest, down to earth attorney I have ever come across. If you are looking for an attorney, then I cant stress enough why you should hire this law firm. David, I left that office today feeling like I could breathe again. Thankyou for the reassurance and honesty. No one like you!!!

June 12, 2019

Marybell Malave

I would rate Brenda Ramirez a full FIVE stars for service, quality, and professionalism. Also, Jessica Hernandez was very helpful when Brenda was not available due to a court appearance. Brenda has been our go-to attorney for the following reasons: • Honesty • Bilingual • Knowledgeable • Great at building relationships which results in achieving results. She is a tremendous asset to our community. Did I mention she speaks Spanish! Brenda was able to effectively ease the stress level of all members in our Family during a very difficult time. We love you, Brenda and thank you for treating my child as you would your own child.

September 21, 2018

Brittany Bowman

Brenda Was so great!!!!! she had great communication, and she made sure that I was taken care of through out the whole process. I am very glad to have had her on my side!!! thank you so much Brenda Ramirez you were the best!!!!!

Response from owner

Brenda certainly was great. We miss her every day. She is now Judge Ramirez. However, my brother Matthew and I are still here and ready to help anybody that needs a criminal defense attorney in Polk County. David Kaylor

March 24, 2026